AVIS not transparent about repairs and costs - will not provide an invoice

Insurance Rental provided by DISCOVERY through Avis 05/05/2024 - 13/06/2024 Today i see AVIS deducted R 4132 off the credit card.

I STILL have not received communication or clarity on the amount they are claiming the windscreen-chip- repair cost and how it was calculated ? The car was collected by AVIS 10 days ago already ??

I have asked, last week already , that this be escalated to someone who can provide answers . I am also following up with Discovery (as my insurance ) and will go to the Ombudsman if I can not get clarity and answers. There was a tiny chip on the windscreen as recorded when the car was collected on the 13th of June, NO OTHER damages.

I want te see what the windscreen looked like when it was handed over to your AVIS “panelbeaters “. I do not agree at all with this quotation or amount and no-one has been able to show me any paperwork of quotations ?

Please provide the contact details of a senior AVIS person , whom i may speak to .