BT
Barend T
1 reviews | Active since Jan 2013
07 Sept 2023, 08:58
Avis not releasing rental deposit!!
Having trouble with Avis releasing deposit. They were very quick to deduct money from my account, presumable for E-tolls (the link they send via SMS to download an invoice sadly doesn't work). Phoning their customer care, the blame gets put onto my bank, and I was told I need to follow up with my bank to have the deposit released.
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Replies (2)0
Replies (2)
Avis's replyOfficial
07 Sept 2023, 09:33Dear Barend,
We are sorry to hear about the inconvenience you've experienced regarding the deposit release. We understand how frustrating this situation must be for you.
We would like to assure you that we're committed to resolving this matter as quickly as possible. We have escalated your case to our dedicated team, and they will be investigating this matter thoroughly.
If there's anything else you'd like to add or if you have any further concerns, please don't hesitate to let us know.
Thank you
The Avis Team
We are sorry to hear about the inconvenience you've experienced regarding the deposit release. We understand how frustrating this situation must be for you.
We would like to assure you that we're committed to resolving this matter as quickly as possible. We have escalated your case to our dedicated team, and they will be investigating this matter thoroughly.
If there's anything else you'd like to add or if you have any further concerns, please don't hesitate to let us know.
Thank you
The Avis Team
Avis's reply07 Sept 2023, 09:33
Official
Dear Barend,
We are sorry to hear about the inconvenience you've experienced regarding the deposit release. We understand how frustrating this situation must be for you.
We would like to assure you that we're committed to resolving this matter as quickly as possible. We have escalated your case to our dedicated team, and they will be investigating this matter thoroughly.
If there's anything else you'd like to add or if you have any further concerns, please don't hesitate to let us know.
Thank you
The Avis Team
We are sorry to hear about the inconvenience you've experienced regarding the deposit release. We understand how frustrating this situation must be for you.
We would like to assure you that we're committed to resolving this matter as quickly as possible. We have escalated your case to our dedicated team, and they will be investigating this matter thoroughly.
If there's anything else you'd like to add or if you have any further concerns, please don't hesitate to let us know.
Thank you
The Avis Team
Avis's replyOfficial
08 Sept 2023, 12:17Dear Barend,
Thank you for bearing with us during our investigation. As you are aware your holding deposit has been successfully released back into your available balance.
Please do let us know should you require anything further.
Thank you.
The Avis Team
Thank you for bearing with us during our investigation. As you are aware your holding deposit has been successfully released back into your available balance.
Please do let us know should you require anything further.
Thank you.
The Avis Team
Avis's reply08 Sept 2023, 12:17
Official
Dear Barend,
Thank you for bearing with us during our investigation. As you are aware your holding deposit has been successfully released back into your available balance.
Please do let us know should you require anything further.
Thank you.
The Avis Team
Thank you for bearing with us during our investigation. As you are aware your holding deposit has been successfully released back into your available balance.
Please do let us know should you require anything further.
Thank you.
The Avis Team