NH
Natasha H
1 reviews | Active since Jun 2022
24 Jun 2022, 16:25
AVIS not refunding and over billing
I have left a review here now and on google. If I could leave a minus 50 stars I would. The WORST experience of my life. ZERO customer service. I have emailed them twice and phoned them more than 4 times and they said they would get back to me, and they have not. They billed my credit card over R9000 for a pre-existing dent. They DID NOT return my R1500 refundable deposit but instead billed my credit card twice extra R5179 and R3679. Thank goodness I have a witness who inspected the car before I left their lot. I will NEVER use AVIS again and urge you not to either. This is theft, as I did NOT consent to over R1500 being taken from my account.
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Replies (2)NH
Natasha H's updateReviewer Update
24 Jun 2022, 22:17There were no damages. I have a witness who was with me when the inspection was done. I went over the inspection with a fine tooth comb. There was a pre existing dent that the lady who did inspection with me was supposed to write down. By no means was there that much damage to amount to R5179.32.
NH
Natasha H's update24 Jun 2022, 22:17
Reviewer Update
There were no damages. I have a witness who was with me when the inspection was done. I went over the inspection with a fine tooth comb. There was a pre existing dent that the lady who did inspection with me was supposed to write down. By no means was there that much damage to amount to R5179.32.
Avis's replyOfficial
27 Jun 2022, 09:06Hi Natasha,
We will investigate the damage query with the respective branch and revert to you with feedback.
Avis Team
We will investigate the damage query with the respective branch and revert to you with feedback.
Avis Team
Avis's reply27 Jun 2022, 09:06
Official
Hi Natasha,
We will investigate the damage query with the respective branch and revert to you with feedback.
Avis Team
We will investigate the damage query with the respective branch and revert to you with feedback.
Avis Team