JB
Jaco B

1 reviews | Active since Feb 2022

26 Sept 2022, 15:26

Avis not able to repay deposit

I rented a vehicle from Avis Centurion. Returned it on time, checked and signed in. Now they cannot repay my deposit. After numerous calls to the call center, giving the branch my banking details 3 times in writing, personally, they just do not know why they cannot repay my deposit. This is such an *********** company. Hiding behind call centers to avoid giving back you deposit.

0
Replies (2)
JB
Jaco B's update27 Sept 2022, 08:42
Reviewer Update
I think you did not read the complaint very carefully. Your branch requires that I fill in a form with the refund banking detail, before I can get the car. I did it 2 times that day. When I took the car back I had to fill in another form with the banking details. This means I all ready gave it to you 3 times. These days you must be out of your mind I you get a random SMS asking for you personal banking details and think people are just going to send it to a random email. I did phone the help center and gave the baking detail to them again. That means 4 times. How many times must I give you the banking details? It is clear that you cannot keep my personal details safe, by allready losing the baking details 4 times. I will be at the branch at 12:00 today, they can give me my cash back, as I gave to them.
Avis
Avis's reply27 Sept 2022, 16:52
Official
Hi Jaco,

The matter was directed to the branch manager and according to the branch manager, the matter was resolved.

Avis Team