AVIS NO CUSTOMER SERVICES AT ALL !!!

<p>26/06/2017 – I collected an rental from the East London Airport – Insurance rental, I paid the R 1300.00 Cash deposit as requested, the service advise who was the branch manager gave me the docs and the car key, she was very pleasant and helpful, indicated that the car was parked in by 79, when I got to the car there was no agent to check the car with me, I stood around and after +- 10 min I asked a guy that seemed to be working there (had no uniform on or name tag) for assistance, he said to me “no worries I can take the car, I asked him are you not going to check the car with me” he said no the car had been checked. I made him do a walk around the car with me.</p> <p>The booking was from the 26/05/2017 to the 03/07/2017, I got my car back from the panel beaters on the Wednesday the 28th and took the rental back on the 29th after work, got to the airport at +- 7pm fill once again no one there to assist with the return. Got hold of a person standing around he said I can just leave the key in the car, once again I made him check the car.</p> <p>Got an sms from Avis on the 01/07/2017 (Saturday) stating that my invoice is available online, I tried a few times over the weekend to go online to retrieve the invoice and the system only showed no records found.</p> <p>Monday morning, I check the online system again and still no invoice available, called the call center and was advised that thy cannot see any info as the system shows it is still in process at the branch, I would have to call the EL airport branch to find out what is going on. I called them and ended up speaking to the branch manager again, she assisted me by informing me that there is no additional cost to me and I will be refunded my full deposit.</p> <p>I gave her feedback regarding the collection and returning process and the lack of service.</p> <p>I called the Call Centre on 12/07/2017 to find out what is going on with my refund as it was almost 14 days later, to be informed that the refund was done and returned to Avis on the 4th as it seemed there was a digit missing on my account number, NOW MY QUESTION IS WHERE IS THE CUSTOMER SERIVICE DOES THE CLIENT HAVE TO FOLLOW UP ON EVERYTHIN, according to the consultant on the line an sms was sent………..just happen that I did not get I, they did not follow up……………my feeling is they just do not give a hoot about it ……… it is what it is the client will call.</p> <p>Demanded that I would like to speak to a supervisor “Tammy” explained my frustration and was assured that she will process the payment immediately, and will revert back to me.</p> <p> </p> <p>Well today is the 13th the car had been returned 14 days ago, the call center consultant that helped me today indicated that the they refund was only sent for processing today.</p> <p> </p> <p>AVIS NO CUSTOMER SERVICES AT ALL !!! </p>