Avis - Never Again

A courtesy car was provided for me by Avis through my insurance MiWay, while my car was in repairs. I was told that they have a drop off and pick up option but on the day I had to get a rental I was told to come and pick it up myself at the Avis in Randburg. A lady working there, informed me that when my car is ready from repairs I needed to only drive to the panelbeaters and the rental car would be picked up from there. Yesterday (11-12-18) I called Avis to arrange a pick up as my car was ready for collection. The person I spoke to on the phone said they deal with cars coming to or from Randburg and my car was being repaired in Roodepoort so the Rooodepoort Avis would have to deal with it. She said she was putting up a pick up time and address on the system and the car would be picked up in Roodepoort.. I filled up the petrol tank as required and proceeded to fetch my car. I was an hour after the Set pick up time. Calling Avis but getting no assistance. I am stuck now with my car and the courtesy car. And alone. I kept calling (I have records of my attempts) but no help came. I eventually called a relative in Krugersdorp as I was stranded, she was willing to let me fetch her so she can drop my car home while I drove the rental behind her so as to bring her back to Krugersdorp. So that meant I had to drive from Roodepoort to Krugersdorp to Roodepoort then to Randburg and back to Krugersdorp because now by this time the Avis offices are closed. This was two hours and ALOT of petrol station spent on my part. Which is very unfair!!!!! I don't think its right for me to fill up the petrol when the inconvenience was as a result of their incompetence.