Avis Montana is a ****

I used a curtesy car from avis montana from 22 March 2025 to 22 April 2025. They charged me extra day penalty saying I was supposed to bring the car on the 21st of which it was a holiday when I arrived there they were closed. They said I should have deliver the car to pretoria branch which they failed to inform me that they will be closed on the day. I called and Spoke to Badetsana Legodi to ask about my deposit refund, she said due to the April holidays it affected my refund. I spoke to her again, she promised my refund has been processed and to receive it yesterday 14th May 2025. Today the 15th May 2025 I still haven't receive my deposit. I don't recommend anyone to use their services because they don't care about their custormers. On the day I went to collect my car there was also a custormer complaining about his refund, they refused to pay him back in cash while the custormer mentioned he paid the deposit cash. What annoying is that Basetsana doesn't respond to emails.