YN
Yanga N
1 reviews | Active since Aug 2021
16 Apr 2026, 23:05
Avis Montana Attitude Stinks!
I returned my vehicle last Wednesday (collected from OR Tambo), and I called today to find out that actually my refund has not been processed and will be escalated tomorrow. It is upsetting that Avis Montana (where I returned the vehicle) received the vehicle last Wednesday but has not processed my refund. Please take further action so I can receive my money back, it has been more than a week and I still haven't received it. My other crime is that I have a Hotel Express membership/discount so that does not sit well with Avis Montana.
Helpful (0)
Replies (3)0
Replies (3)
Avis's replyOfficial
17 Apr 2026, 09:55Good day Yanga,
Thank you for bringing this to our attention and please accept our sincere apologies for the delay in processing your refund.
Kindly provide your rental agreement number so that we may escalate the matter for investigation. We will revert once feedback is received.
Kind regards,
AVIS Southern Africa
Thank you for bringing this to our attention and please accept our sincere apologies for the delay in processing your refund.
Kindly provide your rental agreement number so that we may escalate the matter for investigation. We will revert once feedback is received.
Kind regards,
AVIS Southern Africa
Avis's reply17 Apr 2026, 09:55
Official
Good day Yanga,
Thank you for bringing this to our attention and please accept our sincere apologies for the delay in processing your refund.
Kindly provide your rental agreement number so that we may escalate the matter for investigation. We will revert once feedback is received.
Kind regards,
AVIS Southern Africa
Thank you for bringing this to our attention and please accept our sincere apologies for the delay in processing your refund.
Kindly provide your rental agreement number so that we may escalate the matter for investigation. We will revert once feedback is received.
Kind regards,
AVIS Southern Africa
YN
Yanga N's updateReviewer Update
17 Apr 2026, 14:58I want my deposit back!!!
YN
Yanga N's update17 Apr 2026, 14:58
Reviewer Update
I want my deposit back!!!
Avis's replyOfficial
17 Apr 2026, 22:06Good day Yanga,
Thank you for providing the rental agreement number. We apologise for the inconvenience caused. Your matter has been escalated to the relevant team for investigation. We will revert once feedback is received.
Thank you for providing the rental agreement number. We apologise for the inconvenience caused. Your matter has been escalated to the relevant team for investigation. We will revert once feedback is received.
Avis's reply17 Apr 2026, 22:06
Official
Good day Yanga,
Thank you for providing the rental agreement number. We apologise for the inconvenience caused. Your matter has been escalated to the relevant team for investigation. We will revert once feedback is received.
Thank you for providing the rental agreement number. We apologise for the inconvenience caused. Your matter has been escalated to the relevant team for investigation. We will revert once feedback is received.