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Thato M

1 reviews | Active since Jul 2019

22 Dec 2021, 00:05

Avis Mondeor

Back and forth regarding paying back my deposit saying I should wait a month it's more than a month now but still haven't received it. They referred me to my bank saying it's "reserved " but bank confirmed that the money went out. Poor communication

0
Replies (7)
Avis
Avis's reply22 Dec 2021, 11:21
Official
Hi Thato,

Thanks for writing to us. 

Please provide your rental agreement number so we can look into the matter. 

Avis Team 

Best regards,

TM
Thato M's update23 Dec 2021, 08:00
Reviewer Update
I don't have the number anymore my phone was ******. I can provide my ID number ***  *** Date of rental 19 Oct - 18 November 2021 deposit 1500
Avis
Avis's reply23 Dec 2021, 16:57
Official
Hi Thato,

We will look up your rental and revert to you with feedback. 

Avis Team

Best regards,

TM
Thato M's update29 Dec 2021, 20:02
Reviewer Update
Good day can you kindly provide feedback on this matter
Avis
Avis's reply03 Jan 2022, 10:00
Official
Hi Thato,

Thanks for your patience. 

A request was sent to the bank and they confirmed that the deposit is not pending in your account. This means the deposit was automatically released to your available balance. 

For authorisation queries, please contact your bank directly. 

Avis Team

Best regards,

TM
Thato M's update03 Jan 2022, 10:31
Reviewer Update
When I called that's what they told me and the bank confirmed that money went out of my account it's not pending or reserved Avis has to pay my money back into my account and not tell me to constantly check my balance because "I won't get any notification of the money coming into my account "
Avis
Avis's reply07 Jan 2022, 10:48
Official
Hi Thato,

Please send a bank statement to *** reflecting the debit so our team can investigate the debit. 

Avis Team

Best regards,