Avis Midrand

My courtesy car was rented through Avis. The collection date was supposed to be Friday the 19th however nobody pitched. I called Avis Midrand as they were supposed to collect and they simply told me there’s no driver so they will see on Monday. Then Monday they sent a driver to collect and I queried how long my deposit refund would take. I was reassured 3 working days at the most. I called the Avis Midrand ladies to confirm this, names being Bongi and Phuti and they confirmed I should not worry, refund process has started and payment will reflect this in 3 days. By Friday there was no payment, I called these 2 ladies again the one in the morning **** and told me she had informed the bank to release my money from Monday already however she never took my card number so how could she have done that? Then she promised to email the bank again and call me back... needless to say there was no callback, so I followed up in the afternoon and the 2nd lady Bongi replies and says there was no email sent from Monday, and she’s not sure if there’s one sent currently either but she will speak to Phuti and Call me back... she did not, I called 3 times following up only to get different stories and excuses. They did not show any effort to try and fix their mistake and they barely cared about my frustrations. Their admin is poor and communication s****s even worse, they could not be bothered to do their wor**** I will never use their services again, I’m still waiting for my call back regarding the refund as we spea****!!