DN
Dovhani N

1 reviews | Active since Jan 2019

23 Jun 2023, 17:48

Avis ****med me demanding R8085

Hello Peter, I rented a car from Avis Pretoria in March 2023,they delivered a car Nissan magnite reg:KZ07CKGP to my ADDRESS, on inspection there was a cracked windscreen which was captured in their system, we verified it, I returned the car as per agreement on the 31/06/2023 with full tank of petrol, I started to receive their invoice stating that I am owing them R8085, I called to verify what was the credit for, they told me that I was charged for the windscreen the same one they brought the car to me cracked, and extra day, I send the car back on the day I was told to return it the 31/03/2023 with full tank of petrol I took pictures of the car and dashboard when I returned it, my Avis ***, the company is a ****, they charge for things that are not applicable, I have the smses they sent me for when I must return the car, and I did as instructed, pictures saved and their voice call recording when explaining to me what the credit is for, I need help, they must stop ****ming their customers, and the insurances must know that hiring cars from Avis is not safe for their clients we are ****med

0
Replies (2)
Avis
Avis's reply26 Jun 2023, 08:52
Official
 Hi  Dovhani, thank you for bringing this to our attention. We are sorry to learn about your experience with us and we are urgently looking into this for you.

Thank you
The Avis Team

DN
Dovhani N's update23 Jul 2023, 09:37
Reviewer Update
Good day, Avis promised to attend to the matter as soon as possible, am still waiting, please I am looking forward to the company's response on resolving the matter, it will be great to hear feedback and resolution