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kealeboga S
1 reviews | Active since Jan 2012
01 May 2015, 18:38
Avis manipulate time to charge me extra.
Good Day<br> <br> On the 29th of April I rented a car from Avis - Veeriniging. Rental no. ***. I agreed to return a car on the 30th at 15h00. I was told that I have 29 min grace period before being charged extra. I returned a car at 15:28, thus within my grace period. But I was still charged for an extra day. When I enquired why, the lady told me I was suppose to return a car at 14:50 and have went above my 29 minutes grace. <br> <br> Why did Avis write 15H00 on my agreement if they wanted me to return the car at 14H50? I think I was treated unfairly and deserve to be refunded. Why does Avis manipulate times to charge me extra?<br> <br> I have copies of both the agreement and the return document .<br> <br>
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Replies (1)Avis's replyOfficial
04 May 2015, 11:26Hello kealeboga88,
Thank you for posting on Hellopeter.
Your complaint will be escalated to the Regional Manager and he will investigate and resolve your concerns.
Kind Regards
The Avis team
Thank you for posting on Hellopeter.
Your complaint will be escalated to the Regional Manager and he will investigate and resolve your concerns.
Kind Regards
The Avis team
Avis's reply04 May 2015, 11:26
Official
Hello kealeboga88,
Thank you for posting on Hellopeter.
Your complaint will be escalated to the Regional Manager and he will investigate and resolve your concerns.
Kind Regards
The Avis team
Thank you for posting on Hellopeter.
Your complaint will be escalated to the Regional Manager and he will investigate and resolve your concerns.
Kind Regards
The Avis team
