Avis lack of service

Initially we had to queue for two hours before we got served eventually at 2pm to be informed that the car isn’t ready for us although we booked it for 12pm.

Then we were told to wait outside and 5 minutes the consultant arrived and said they found another car for us, a small mini car which we said it was fine and we expected the vehicle and agreed to take it because we were tired after long hours of travelling. Because it was an older hired car it has numerous marks and dents on it and the upholstery had stains on it which we noted down with their assistant.

We then drove off and then noted on the fuel tank that it was actually empty. After numerous emails to the service department they eventually acknowledge that we won’t be charged for the fuel tank as a standard practise.

Then a few days later it was pointed out to us that the vehicle did not have a licensed disc on it which are a legal requirement in South Africa ( In England we don’t have that). We immediately contacted their service centre again. We got a quick response at that point that we shouldn’t be using the vehicle and they would arranged an exchanged. Five days later we still have the same vehicle and no resolution. My husband find it extremely stressful driving an unlicensed car on the road.