Avis King Shaka International Airport - Worst service ever !!!

On Thursday 08 December 2022 I around 19:30 went in to Avis King Shaka International Airport to rent a vehicle. Donovan gave me a quote which included tyre and windscreen cover. I asked I do not need those covers he said its only condition and it cannot be changed. Since I needed the vehicle desperately, I agreed to it, and gave him cards to proceed. After a while he said I am "blocked" from renting according to the system.

I explained to him that I've had rentals from Pretoria Menlyn few weeks ago, when they see that message they would simply call head office or something and they would give them a go ahead. This is because of the debt that I had with Avis and settled 9 years ago. Someone has not updated the system. Donovan didn't wanna hear any of it and shut me down just like that.

Dear Avis , please update your system, I was stranded at Durban airport for hours because of this. If Donovan was genuinely willing to help he would have listened to what I was telling him and tried other ways to assist. But to me he looked arrogant and felt hoiler than though!