JS
Jose S
1 reviews | Active since Sept 2021
05 Aug 2024, 13:36
AVIS Kimberley *****ulently claiming damages on vehicle returns - read the various comments.
Upon returning our car to AVIS Kimberley, I received an invoice for damages on front left door to almost R6000. I have videos and photos of the car on collection at AVIS Bloemfontein which proves no damage, yet Customer Services refuses to send us proof the supposed damage. Upon reviewing more comments from users, it seems this is the norm at AVIS Kimberley.
In fact AVIS Bloemfontein partly to blame as they did not mark the car correctly on release to the client.
Its a frustrating battle with Customer Services not helping to resolve this at all.
Helpful (0)
Replies (3)0
Replies (3)
Avis's replyOfficial
07 Aug 2024, 08:45Dear Jose,
We apologize for the frustration and inconvenience you've experienced regarding the damage claim on your rental car. It's concerning to hear that you haven't received the necessary proof of the alleged damage.
We apologize for the frustration and inconvenience you've experienced regarding the damage claim on your rental car. It's concerning to hear that you haven't received the necessary proof of the alleged damage.
Please provide your rental agreement number and any videos or photos you have of the car on collection. We will escalate this issue to ensure a thorough investigation and resolve it promptly.
Thank you for your patience.
Kind Regards
The Avis Team
Kind Regards
The Avis Team
Avis's reply07 Aug 2024, 08:45
Official
Dear Jose,
We apologize for the frustration and inconvenience you've experienced regarding the damage claim on your rental car. It's concerning to hear that you haven't received the necessary proof of the alleged damage.
We apologize for the frustration and inconvenience you've experienced regarding the damage claim on your rental car. It's concerning to hear that you haven't received the necessary proof of the alleged damage.
Please provide your rental agreement number and any videos or photos you have of the car on collection. We will escalate this issue to ensure a thorough investigation and resolve it promptly.
Thank you for your patience.
Kind Regards
The Avis Team
Kind Regards
The Avis Team
JS
Jose S's updateReviewer Update
07 Aug 2024, 08:58The reference number is E***. The photographs and video taken of the car (on collection) were sent to quite a few addressees on email already when the dispute was lodged 29th July. All the right people have it, you are correct in saying this is frustrating and a huge inconvenience. Everyone says "we're escalating" but in effect nothing happens, just look at the email chain since 29th July.
JS
Jose S's update07 Aug 2024, 08:58
Reviewer Update
The reference number is E***. The photographs and video taken of the car (on collection) were sent to quite a few addressees on email already when the dispute was lodged 29th July. All the right people have it, you are correct in saying this is frustrating and a huge inconvenience. Everyone says "we're escalating" but in effect nothing happens, just look at the email chain since 29th July.
Avis's replyOfficial
08 Aug 2024, 10:15Good day Jose,
Thank you for your response.
Upon further investigation, we have ascertained that no dispute was received by our Customer Service team either through email ort telephone.
We have also went through the signed contract, and no damages were noted on the vehicle condition report prior to the check out. We have therefore requested the damage documents and photos of the damages from the branch. Please allow 3-5 business days for conclusive feedback to be provided.
Best Regards,
The Avis Team
Thank you for your response.
Upon further investigation, we have ascertained that no dispute was received by our Customer Service team either through email ort telephone.
We have also went through the signed contract, and no damages were noted on the vehicle condition report prior to the check out. We have therefore requested the damage documents and photos of the damages from the branch. Please allow 3-5 business days for conclusive feedback to be provided.
Best Regards,
The Avis Team
Avis's reply08 Aug 2024, 10:15
Official
Good day Jose,
Thank you for your response.
Upon further investigation, we have ascertained that no dispute was received by our Customer Service team either through email ort telephone.
We have also went through the signed contract, and no damages were noted on the vehicle condition report prior to the check out. We have therefore requested the damage documents and photos of the damages from the branch. Please allow 3-5 business days for conclusive feedback to be provided.
Best Regards,
The Avis Team
Thank you for your response.
Upon further investigation, we have ascertained that no dispute was received by our Customer Service team either through email ort telephone.
We have also went through the signed contract, and no damages were noted on the vehicle condition report prior to the check out. We have therefore requested the damage documents and photos of the damages from the branch. Please allow 3-5 business days for conclusive feedback to be provided.
Best Regards,
The Avis Team