AVIS IS THE WORST

An Avis Rental car drove into over a month ago. NO ONE has phoned me to follow up on the assessment or claim. Apparently there is only one woman who can assist me with the information and who has access to the system. She is IMPOSSIBLE to get hold of, when eventually answering after 3 weeks of phoning and emailing, she says sorry she was on lunch probably when I phoned. ARE YOU KIDDING ME!