AVIS is an absolute trash company

Item: Avis
Rating: 1
Author: Nonhlanhla M

What a nightmare company to work with. Please save yourself stress and money because they a I booked a car under FNB travel from the 5th of September 2025 from Avis Down Town Cape Town and returned it on the 6th September 2025 at the Cape Town International airport. Today it's the 29th September 2025 I still don't have my deposit in my account after multiple calls with them. I've asked for a proof of payment and they cannot provide me with one. AVIS I WANT MY MONEY BACK PLEASE.

Helpful (0)

Replies (3)

Avis's replyOfficial

30 Sept 2025, 15:07

Hi Nonhlanhla,

Thank you for your feedback,

Please provide us with your rental agreement number for us to investigate with our finance team.

Thank you.

Avis Team

Avis's reply30 Sept 2025, 15:07

Official

Hi Nonhlanhla,

Thank you for your feedback,

Please provide us with your rental agreement number for us to investigate with our finance team.

Thank you.

Avis Team

Nonhlanhla M's updateReviewer Update

01 Oct 2025, 08:15

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Nonhlanhla M's update01 Oct 2025, 08:15

Reviewer Update

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Avis's replyOfficial

01 Oct 2025, 13:21

Hi Nonhlanhla,

Thank you for your feedback,

Please note that your refund was processed back to your account and the funds should reflect in the next 3 working days, we do apologize for any inconvenience that this might have caused to you.

Thank you.

Avis Team

Avis's reply01 Oct 2025, 13:21

Official