CL
Conwell L
1 reviews | Active since Mar 2010
15 Sept 2021, 13:53
Avis is a dishonest company
Rental Agreement: e***. I have returned my vehicle on 20th July way before the car was due to be back. Yet I got charged for the full term of the agreement. I have called multiple times and emailed so many times as well and I get no response and no feedback. I have also received a traffic fine for the 22nd July, got billed for it and debited from my account. I sent all the proof that the car was returned and Avis is still ignoring me. This is really pathetic. Avis is quick to wrongly deduct money from you. I plan to take this further with the consumer act and will never use Avis again. Avis does not know what true customer service is.
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Replies (6)0
Replies (6)CL
Conwell L's updateReviewer Update
16 Sept 2021, 13:05Hi Avis,
Your lack of professionalism and unresponsiveness is the big issue here. Countless emails and calls being ignored.
This is why I will not use or recommend Avis again. Poor post sales customer service.
Await your feedback around the reversing and crediting of the fine.
Regards,
Conwell
Your lack of professionalism and unresponsiveness is the big issue here. Countless emails and calls being ignored.
This is why I will not use or recommend Avis again. Poor post sales customer service.
Await your feedback around the reversing and crediting of the fine.
Regards,
Conwell
CL
Conwell L's update16 Sept 2021, 13:05
Reviewer Update
Hi Avis,
Your lack of professionalism and unresponsiveness is the big issue here. Countless emails and calls being ignored.
This is why I will not use or recommend Avis again. Poor post sales customer service.
Await your feedback around the reversing and crediting of the fine.
Regards,
Conwell
Your lack of professionalism and unresponsiveness is the big issue here. Countless emails and calls being ignored.
This is why I will not use or recommend Avis again. Poor post sales customer service.
Await your feedback around the reversing and crediting of the fine.
Regards,
Conwell
Avis's replyOfficial
16 Sept 2021, 15:11 Hi Conwell,
Please note that our customer service team, has forwarded you the traffic fine document.
This experience with us has not been of the Avis standard and was totally unacceptable. We have taken the corrective measures to ensure that incidents of this nature will be avoided in future. We strive daily to make the exceptional, an everyday experience. It appears that in your case we have failed to meet our own stringent requirements. We take full responsibility for the situation and understand this situation did not meet your expectations. We would like to extend our sincerest apologies for the unpleasant experience. The matter will be addressed with the team, and we would like to thank you for bringing this to our attention. It will help us improve our operations and services.
Avis Team
Please note that our customer service team, has forwarded you the traffic fine document.
This experience with us has not been of the Avis standard and was totally unacceptable. We have taken the corrective measures to ensure that incidents of this nature will be avoided in future. We strive daily to make the exceptional, an everyday experience. It appears that in your case we have failed to meet our own stringent requirements. We take full responsibility for the situation and understand this situation did not meet your expectations. We would like to extend our sincerest apologies for the unpleasant experience. The matter will be addressed with the team, and we would like to thank you for bringing this to our attention. It will help us improve our operations and services.
Avis Team
Avis's reply16 Sept 2021, 15:11
Official
Hi Conwell,
Please note that our customer service team, has forwarded you the traffic fine document.
This experience with us has not been of the Avis standard and was totally unacceptable. We have taken the corrective measures to ensure that incidents of this nature will be avoided in future. We strive daily to make the exceptional, an everyday experience. It appears that in your case we have failed to meet our own stringent requirements. We take full responsibility for the situation and understand this situation did not meet your expectations. We would like to extend our sincerest apologies for the unpleasant experience. The matter will be addressed with the team, and we would like to thank you for bringing this to our attention. It will help us improve our operations and services.
Avis Team
Please note that our customer service team, has forwarded you the traffic fine document.
This experience with us has not been of the Avis standard and was totally unacceptable. We have taken the corrective measures to ensure that incidents of this nature will be avoided in future. We strive daily to make the exceptional, an everyday experience. It appears that in your case we have failed to meet our own stringent requirements. We take full responsibility for the situation and understand this situation did not meet your expectations. We would like to extend our sincerest apologies for the unpleasant experience. The matter will be addressed with the team, and we would like to thank you for bringing this to our attention. It will help us improve our operations and services.
Avis Team
CL
Conwell L's updateReviewer Update
16 Sept 2021, 15:16Hi,
I do have the traffic fine notice. The point I am making is the fine was issued on the 22 July 2021 and I returned the vehicle back to Avis on 20 July 2021.
So this fine is for another client or staff member that used the vehicle after I returned it.
It’s that simple. You should bill the correct person and refund me the admin fee you deducted.
Regards,Conwell
I do have the traffic fine notice. The point I am making is the fine was issued on the 22 July 2021 and I returned the vehicle back to Avis on 20 July 2021.
So this fine is for another client or staff member that used the vehicle after I returned it.
It’s that simple. You should bill the correct person and refund me the admin fee you deducted.
Regards,Conwell
CL
Conwell L's update16 Sept 2021, 15:16
Reviewer Update
Hi,
I do have the traffic fine notice. The point I am making is the fine was issued on the 22 July 2021 and I returned the vehicle back to Avis on 20 July 2021.
So this fine is for another client or staff member that used the vehicle after I returned it.
It’s that simple. You should bill the correct person and refund me the admin fee you deducted.
Regards,Conwell
I do have the traffic fine notice. The point I am making is the fine was issued on the 22 July 2021 and I returned the vehicle back to Avis on 20 July 2021.
So this fine is for another client or staff member that used the vehicle after I returned it.
It’s that simple. You should bill the correct person and refund me the admin fee you deducted.
Regards,Conwell
Avis's replyOfficial
16 Sept 2021, 15:42 Hi Conwell,
Please note out traffic fines team advised that they will investigate, and we will come back with conclusive feedback.
Avis Team
Please note out traffic fines team advised that they will investigate, and we will come back with conclusive feedback.
Avis Team
Avis's reply16 Sept 2021, 15:42
Official
Hi Conwell,
Please note out traffic fines team advised that they will investigate, and we will come back with conclusive feedback.
Avis Team
Please note out traffic fines team advised that they will investigate, and we will come back with conclusive feedback.
Avis Team
CL
Conwell L's updateReviewer Update
16 Sept 2021, 15:46Hi,
What is there to investigate, the agent I logged the query with confirms I indeed did return the vehicle on the 20th July. This is not rocket science. Someone rented the vehicle after the 20th or your staff drove the car after the 20th causing a traffic violation.
I just want my money back so that I can forget about this inconvenience you causing me.
Regards
What is there to investigate, the agent I logged the query with confirms I indeed did return the vehicle on the 20th July. This is not rocket science. Someone rented the vehicle after the 20th or your staff drove the car after the 20th causing a traffic violation.
I just want my money back so that I can forget about this inconvenience you causing me.
Regards
CL
Conwell L's update16 Sept 2021, 15:46
Reviewer Update
Hi,
What is there to investigate, the agent I logged the query with confirms I indeed did return the vehicle on the 20th July. This is not rocket science. Someone rented the vehicle after the 20th or your staff drove the car after the 20th causing a traffic violation.
I just want my money back so that I can forget about this inconvenience you causing me.
Regards
What is there to investigate, the agent I logged the query with confirms I indeed did return the vehicle on the 20th July. This is not rocket science. Someone rented the vehicle after the 20th or your staff drove the car after the 20th causing a traffic violation.
I just want my money back so that I can forget about this inconvenience you causing me.
Regards
CL
Conwell L's updateReviewer Update
28 Sept 2022, 16:38This is exactly one year later and this fine is still not sorted by Avis. I am receiving notices upon notices by the City of Cape Town for me to pay this fine. This is my final call out for this to be resolved immediately before I consult my lawyer to take further ACTION!!!!
CL
Conwell L's update28 Sept 2022, 16:38
Reviewer Update
This is exactly one year later and this fine is still not sorted by Avis. I am receiving notices upon notices by the City of Cape Town for me to pay this fine. This is my final call out for this to be resolved immediately before I consult my lawyer to take further ACTION!!!!