WB
Wade B

1 reviews | Active since Apr 2022

14 Apr 2022, 07:45

AVIS Inspector not doing their job and im held Responsible

MONEY TAKEN OUT OF MY ACCOUNT WITH MY AUTHORISATION.. I returned my rental car which was a Renault Kwid and was parked in secure parking at night and day. Upon the return, i had the inspector only do a brief inspection and was told that the car is fine and that i can leave. As far as im concerned, the inspector is supposed go through the entire car with the client to insure no damages were done on the vehicle. So the inspector didnt do his job which can be seen on the CCTV at AVIS Port Elizabeth Airport. i went to the car to see the damages once i was informed upon the matter and was shown damage on the car that could be clearly visable as the driver. Apparently somebody tampered with the key lock which i never used as the car has a remote key to open the car. The silver key mechanism was hanging loose which wouldve been clearly seen by me and the inspector.

My deposit was returned a few days after the return which indicates that the car was fine, only for AVIS to take just under R1500 out of my Capitec account a few days after that wihtout any authorisation.

The car was clearly damaged after the handover was done and im held reliable for the damages and i want my money back please.

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Replies (1)
Avis
Avis's reply14 Apr 2022, 09:08
Official
Hi Wade,

Thank you for contacting us. 

Please provide your rental agreement number so we can investigate the matter. 

Avis Team