Avis *****ING my deposit
I rented a car from Avis on the 7th of July 2023 and returned the on the 3rd of August 2023. To date I am still waiting for Avis to release my deposit. When I contacted Avis they insisted it was my bank who must release the funds. I have gone to my bank and they have assured me that it’s an Avis issue and Avis needs to release the Deposit. I have called Avis numerous times and still NO ONE has bother to sort this issue out. Avis are very quick to take the money but when it comes to returning it they take their time or they either pocket it who knows. I want the funds released back into my account. Absolutely disgusting how you treat your customers.
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Replies (8)0
Replies (8)
Avis's replyOfficial
12 Sept 2023, 10:27Dear Adzlungo,
Kindly note that according to the records and our merchant bank, the amount was released back to your available balance.
Furthermore, we cannot confirm the date and time as they administrated by your bank. Please contact your card authorization division and they will able to confirm the release date.
For further assistance please do not hesitate to contact us.
Thank you
The Avis Team
Kindly note that according to the records and our merchant bank, the amount was released back to your available balance.
Furthermore, we cannot confirm the date and time as they administrated by your bank. Please contact your card authorization division and they will able to confirm the release date.
For further assistance please do not hesitate to contact us.
Thank you
The Avis Team
Avis's reply12 Sept 2023, 10:27
Official
Dear Adzlungo,
Kindly note that according to the records and our merchant bank, the amount was released back to your available balance.
Furthermore, we cannot confirm the date and time as they administrated by your bank. Please contact your card authorization division and they will able to confirm the release date.
For further assistance please do not hesitate to contact us.
Thank you
The Avis Team
Kindly note that according to the records and our merchant bank, the amount was released back to your available balance.
Furthermore, we cannot confirm the date and time as they administrated by your bank. Please contact your card authorization division and they will able to confirm the release date.
For further assistance please do not hesitate to contact us.
Thank you
The Avis Team
's updateReviewer Update
12 Sept 2023, 12:51Please show me proof as I have said in my complaint. I have been to the bank called the bank and they don’t see it either. So please enlighten me. Cause up to date nothing has been released!! So you are talk absolute ****.
's update12 Sept 2023, 12:51
Reviewer Update
Please show me proof as I have said in my complaint. I have been to the bank called the bank and they don’t see it either. So please enlighten me. Cause up to date nothing has been released!! So you are talk absolute ****.
Avis's replyOfficial
12 Sept 2023, 13:12Dear Adie,
Please note that out team has sent an email, with authorisation slip as requested.
For further assistance please do not hesitate to contact us.
Thank you
The Avis Team
Please note that out team has sent an email, with authorisation slip as requested.
For further assistance please do not hesitate to contact us.
Thank you
The Avis Team
Avis's reply12 Sept 2023, 13:12
Official
Dear Adie,
Please note that out team has sent an email, with authorisation slip as requested.
For further assistance please do not hesitate to contact us.
Thank you
The Avis Team
Please note that out team has sent an email, with authorisation slip as requested.
For further assistance please do not hesitate to contact us.
Thank you
The Avis Team
's updateReviewer Update
12 Sept 2023, 14:01Ok once again I have literally just come from the bank, and they do not have the money on hold! Please stop the wild goose chase and give me my money! You can’t pocket my refund and expect to get away with it!! I don’t want a payment receipt that I got when paying ,send me actual documentation the money was put back, as to date nothing has been released back into my accounts, there cannot be no proof unless you haven’t got proof as the money was never released!
's update12 Sept 2023, 14:01
Reviewer Update
Ok once again I have literally just come from the bank, and they do not have the money on hold! Please stop the wild goose chase and give me my money! You can’t pocket my refund and expect to get away with it!! I don’t want a payment receipt that I got when paying ,send me actual documentation the money was put back, as to date nothing has been released back into my accounts, there cannot be no proof unless you haven’t got proof as the money was never released!
Avis's replyOfficial
12 Sept 2023, 15:23Dear Adie,
As advised that the amount was not debited, however it was withheld your account. Therefore when the amounts is released, you will not receive sms notification, however it will increase your available balance.
Furthermore, we cannot confirm the date and time as they administrated by your bank. Please contact your card authorization division and they will able to confirm the release date.
For further assistance please do not hesitate to contact us.
Thank you
The Avis Team
As advised that the amount was not debited, however it was withheld your account. Therefore when the amounts is released, you will not receive sms notification, however it will increase your available balance.
Furthermore, we cannot confirm the date and time as they administrated by your bank. Please contact your card authorization division and they will able to confirm the release date.
For further assistance please do not hesitate to contact us.
Thank you
The Avis Team
Avis's reply12 Sept 2023, 15:23
Official
Dear Adie,
As advised that the amount was not debited, however it was withheld your account. Therefore when the amounts is released, you will not receive sms notification, however it will increase your available balance.
Furthermore, we cannot confirm the date and time as they administrated by your bank. Please contact your card authorization division and they will able to confirm the release date.
For further assistance please do not hesitate to contact us.
Thank you
The Avis Team
As advised that the amount was not debited, however it was withheld your account. Therefore when the amounts is released, you will not receive sms notification, however it will increase your available balance.
Furthermore, we cannot confirm the date and time as they administrated by your bank. Please contact your card authorization division and they will able to confirm the release date.
For further assistance please do not hesitate to contact us.
Thank you
The Avis Team
's updateReviewer Update
12 Sept 2023, 16:36My point exactly my balance would increase to date my balance has not increased with the relevant funds. Myself and the Bank have gone through my balances from the time the money was Taken to the time you claimed to have put it back and my balance remained the same therefore the money was not released! And please stop telling me to contact the card division when have done so.
's update12 Sept 2023, 16:36
Reviewer Update
My point exactly my balance would increase to date my balance has not increased with the relevant funds. Myself and the Bank have gone through my balances from the time the money was Taken to the time you claimed to have put it back and my balance remained the same therefore the money was not released! And please stop telling me to contact the card division when have done so.
's updateReviewer Update
14 Sept 2023, 10:23I only have the sms that was send from Nedbank stating R 2000 was purchased at Avis. I have looked again through my statement and I do not see the R 2000 reflecting on my available balance from the time you say the money was released. And I can keep running up and down between you and the bank. Does it make any difference if I paid using a debit card?
's update14 Sept 2023, 10:23
Reviewer Update
I only have the sms that was send from Nedbank stating R 2000 was purchased at Avis. I have looked again through my statement and I do not see the R 2000 reflecting on my available balance from the time you say the money was released. And I can keep running up and down between you and the bank. Does it make any difference if I paid using a debit card?
Avis's replyOfficial
14 Sept 2023, 13:31Hi Adie,
No it does not, as we reserve the funds regardless of the type of card.
Thank you.
The Avis Team
No it does not, as we reserve the funds regardless of the type of card.
Thank you.
The Avis Team
Avis's reply14 Sept 2023, 13:31
Official
Hi Adie,
No it does not, as we reserve the funds regardless of the type of card.
Thank you.
The Avis Team
No it does not, as we reserve the funds regardless of the type of card.
Thank you.
The Avis Team