Avis *****ing deposits and making unauthorised debits

Very disappointing experience with Avis South Africa.

I paid my rental in full upfront via eBucks, yet Avis still processed a R3,500 “deposit” against my FNB credit card on 25 March

In addition, an unexplained R1,600.55 debit was processed against my card, followed by another pending R1,600.55 transaction.

I contacted Avis support multiple times and was repeatedly promised the issue would be resolved within 72 hours and later within 3–5 business days. Neither commitment was honoured.

I have now had to open formal disputes with FNB and submit extensive supporting documentation just to recover funds incorrectly processed by Avis.

Customers should carefully monitor their bank statements after rentals. Based on my experience, Avis’s handling of billing disputes and customer support has been extremely poor.