FK
Francois K
1 reviews | Active since Jun 2011
03 Jun 2024, 08:20
AVIS - Incorrectly billed un resolved after weeks of communications
I have been struggling since 2 May 2024 to resolve items I have been charged for which was incorrectly loaded. The starting km's is incorrect and have been charge for refueling after I returned the vehicle with a full tank of petrol.
Helpful (0)
Replies (7)0
Replies (7)
Avis's replyOfficial
03 Jun 2024, 11:50Hi Francois,
Thank you for contacting us, we investigated the kilometers charge with our branch manager and found that we billed you incorrectly for 33km on your rental, this was then credited back to you for the amount of R82.80. We have resent your query regarding fuel and will advise with feedback.
Avis Team.
Thank you for contacting us, we investigated the kilometers charge with our branch manager and found that we billed you incorrectly for 33km on your rental, this was then credited back to you for the amount of R82.80. We have resent your query regarding fuel and will advise with feedback.
Avis Team.
Avis's reply03 Jun 2024, 11:50
Official
Hi Francois,
Thank you for contacting us, we investigated the kilometers charge with our branch manager and found that we billed you incorrectly for 33km on your rental, this was then credited back to you for the amount of R82.80. We have resent your query regarding fuel and will advise with feedback.
Avis Team.
Thank you for contacting us, we investigated the kilometers charge with our branch manager and found that we billed you incorrectly for 33km on your rental, this was then credited back to you for the amount of R82.80. We have resent your query regarding fuel and will advise with feedback.
Avis Team.
Avis's replyOfficial
05 Jun 2024, 08:51Hi Francois,
We have investigated the fuel charge with the branch and they advised that the charge is billed correctly, if you could kindly forward us the fuel slip and we will investigate further with them.
Avis Team,
We have investigated the fuel charge with the branch and they advised that the charge is billed correctly, if you could kindly forward us the fuel slip and we will investigate further with them.
Avis Team,
Avis's reply05 Jun 2024, 08:51
Official
Hi Francois,
We have investigated the fuel charge with the branch and they advised that the charge is billed correctly, if you could kindly forward us the fuel slip and we will investigate further with them.
Avis Team,
We have investigated the fuel charge with the branch and they advised that the charge is billed correctly, if you could kindly forward us the fuel slip and we will investigate further with them.
Avis Team,
FK
Francois K's updateReviewer Update
06 Jun 2024, 08:03I did sent the scanned copy of the fuel slip as well as photos of the kms. The starting kms are wrong as well. On the return there is a photo showing the closing kms and shows the tank is full.
FK
Francois K's update06 Jun 2024, 08:03
Reviewer Update
I did sent the scanned copy of the fuel slip as well as photos of the kms. The starting kms are wrong as well. On the return there is a photo showing the closing kms and shows the tank is full.
FK
Francois K's updateReviewer Update
06 Jun 2024, 08:07I have emailed the your *** with photos on 2, 6 and 28 May.
FK
Francois K's update06 Jun 2024, 08:07
Reviewer Update
I have emailed the your *** with photos on 2, 6 and 28 May.
FK
Francois K's updateReviewer Update
06 Jun 2024, 08:08And on 3 June
FK
Francois K's update06 Jun 2024, 08:08
Reviewer Update
And on 3 June
FK
Francois K's updateReviewer Update
19 Jun 2024, 09:07Till today not been resolved and have not received feedback.
FK
Francois K's update19 Jun 2024, 09:07
Reviewer Update
Till today not been resolved and have not received feedback.
Avis's replyOfficial
03 Jul 2024, 09:47Hi Francois,
Apologies for the delay in response, please note that the branch has confirmed that the vehicle had to be filled up at the branch and therefore the charge is billed correctly, please note that the kilometers were amended as previously advised.
Avis team.
Apologies for the delay in response, please note that the branch has confirmed that the vehicle had to be filled up at the branch and therefore the charge is billed correctly, please note that the kilometers were amended as previously advised.
Avis team.
Avis's reply03 Jul 2024, 09:47
Official
Hi Francois,
Apologies for the delay in response, please note that the branch has confirmed that the vehicle had to be filled up at the branch and therefore the charge is billed correctly, please note that the kilometers were amended as previously advised.
Avis team.
Apologies for the delay in response, please note that the branch has confirmed that the vehicle had to be filled up at the branch and therefore the charge is billed correctly, please note that the kilometers were amended as previously advised.
Avis team.