LR
Loraine R
1 reviews | Active since May 2013
30 Jun 2025, 20:42
Avis Incompetence and disastrous service after 15 years Presidents Club Corporate Client
We've been a loyal Presidents Club corporate client of Avis for over 15 years — but the past 6 months have been a disaster.
Invoices aren’t being allocated
No statements sent
We've received blacklisting threats
And worse: our staff have been stranded at OR Tambo late at night due to system failures
Despite repeated emails to several Avis reps, nothing has been resolved.
This is now a business risk and a safety issue for our employees. We demand urgent action from senior management before we’re forced to escalate further and review our relationship with Avis.
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Replies (1)
Avis's replyOfficial
02 Jul 2025, 10:51Dear Loraine,
Thank you for your continued loyalty and for bringing this to our attention.
We regret the recent service failures you've experienced and apologise for the inconvenience caused to your team.
We regret the recent service failures you've experienced and apologise for the inconvenience caused to your team.
We take your concerns very seriously. This is not the standard of service we strive to uphold, and we understand the urgency of the situation.
Please be assured that your complaint has been escalated to senior management for immediate review. We are committed to resolving these issues swiftly and restoring your confidence in our service.
A dedicated representative will be in touch shortly to address each point raised and ensure that corrective actions are taken without delay.
Kind regards,
The Avis Team.
Avis's reply02 Jul 2025, 10:51
Official
Dear Loraine,
Thank you for your continued loyalty and for bringing this to our attention.
We regret the recent service failures you've experienced and apologise for the inconvenience caused to your team.
We regret the recent service failures you've experienced and apologise for the inconvenience caused to your team.
We take your concerns very seriously. This is not the standard of service we strive to uphold, and we understand the urgency of the situation.
Please be assured that your complaint has been escalated to senior management for immediate review. We are committed to resolving these issues swiftly and restoring your confidence in our service.
A dedicated representative will be in touch shortly to address each point raised and ensure that corrective actions are taken without delay.
Kind regards,
The Avis Team.