GW
Gareth W
1 reviews | Active since Dec 2009
27 Jun 2023, 08:55
Avis - How NOT to Treat Customers Fairly
A nail in the tread part of Avis rental tyre (which is easily fixed with a mushroom plug for R80) Avis however replaced the tyre with a new one and took the cost off against my deposit. If I paid for a new tyre why won’t they provide me with the ‘damaged’ one/the salvage? And why have Avis not refunded me the balance of my deposit? Or do I need to lay a charge of theft? This was in March Their embarrassing trust score on this platform should be a wakeup call.
Helpful (0)
Replies (6)0
Replies (6)
Avis's replyOfficial
27 Jun 2023, 09:14Good Day Gareth, thank you for writing to us. We are sorry that you are inconvenienced by this and disappointed with the service provided to you. Please provide us with your Rental Agreement number, we will then escalate the matter to our Branch Manager for assistance.
Thank you
The Avis Team
Thank you
The Avis Team
Avis's reply27 Jun 2023, 09:14
Official
Good Day Gareth, thank you for writing to us. We are sorry that you are inconvenienced by this and disappointed with the service provided to you. Please provide us with your Rental Agreement number, we will then escalate the matter to our Branch Manager for assistance.
Thank you
The Avis Team
Thank you
The Avis Team
GW
Gareth W's updateReviewer Update
27 Jun 2023, 10:40Good day, Avis reservation number 0****375ZA4
GW
Gareth W's update27 Jun 2023, 10:40
Reviewer Update
Good day, Avis reservation number 0****375ZA4
Avis's replyOfficial
27 Jun 2023, 11:47Thank you, we have notified the Branch Manager regarding your matter and will get back to you as soon as we receive feedback.
Thank you
The Avis Team
Thank you
The Avis Team
Avis's reply27 Jun 2023, 11:47
Official
Thank you, we have notified the Branch Manager regarding your matter and will get back to you as soon as we receive feedback.
Thank you
The Avis Team
Thank you
The Avis Team
GW
Gareth W's updateReviewer Update
04 Aug 2023, 09:03So, it's now past a month since Avis advised the matter was notified to their Branch Manager who "will get back to me as soon as we receive feedback."
Am I surprised? No, not at all.
Am I surprised? No, not at all.
GW
Gareth W's update04 Aug 2023, 09:03
Reviewer Update
So, it's now past a month since Avis advised the matter was notified to their Branch Manager who "will get back to me as soon as we receive feedback."
Am I surprised? No, not at all.
Am I surprised? No, not at all.
Avis's replyOfficial
08 Aug 2023, 10:59Hi Gareth,
We apologise for the delayed response.
Please be advised that the matter was reinvestigated by the branch manager and according to the branch manager when the vehicle was collected, the Tyre was flat when they found it and they contacted you to inform you and wanted to send you pictures but you did not want them to send the pictures as proof that the vehicles Tyre that was flat in the parking bay where it was left.
Therefore, the charge will remain. We apologise for the delayed response.
Avis Team
We apologise for the delayed response.
Please be advised that the matter was reinvestigated by the branch manager and according to the branch manager when the vehicle was collected, the Tyre was flat when they found it and they contacted you to inform you and wanted to send you pictures but you did not want them to send the pictures as proof that the vehicles Tyre that was flat in the parking bay where it was left.
Therefore, the charge will remain. We apologise for the delayed response.
Avis Team
Avis's reply08 Aug 2023, 10:59
Official
Hi Gareth,
We apologise for the delayed response.
Please be advised that the matter was reinvestigated by the branch manager and according to the branch manager when the vehicle was collected, the Tyre was flat when they found it and they contacted you to inform you and wanted to send you pictures but you did not want them to send the pictures as proof that the vehicles Tyre that was flat in the parking bay where it was left.
Therefore, the charge will remain. We apologise for the delayed response.
Avis Team
We apologise for the delayed response.
Please be advised that the matter was reinvestigated by the branch manager and according to the branch manager when the vehicle was collected, the Tyre was flat when they found it and they contacted you to inform you and wanted to send you pictures but you did not want them to send the pictures as proof that the vehicles Tyre that was flat in the parking bay where it was left.
Therefore, the charge will remain. We apologise for the delayed response.
Avis Team
GW
Gareth W's updateReviewer Update
08 Aug 2023, 14:38Good day,
The contents of your response dd 08/08/23 10h59, is utterly untrue.
The tyre was not flat, your own photographs you sent me clearly show that, I still have this proof and am happy to send back for your contemplation.
In fact, I insist.
Please provide an email address as I would value an honest response next time.
The contents of your response dd 08/08/23 10h59, is utterly untrue.
The tyre was not flat, your own photographs you sent me clearly show that, I still have this proof and am happy to send back for your contemplation.
In fact, I insist.
Please provide an email address as I would value an honest response next time.
GW
Gareth W's update08 Aug 2023, 14:38
Reviewer Update
Good day,
The contents of your response dd 08/08/23 10h59, is utterly untrue.
The tyre was not flat, your own photographs you sent me clearly show that, I still have this proof and am happy to send back for your contemplation.
In fact, I insist.
Please provide an email address as I would value an honest response next time.
The contents of your response dd 08/08/23 10h59, is utterly untrue.
The tyre was not flat, your own photographs you sent me clearly show that, I still have this proof and am happy to send back for your contemplation.
In fact, I insist.
Please provide an email address as I would value an honest response next time.