Avis - horrible service

My family is currently experiencing the worst service ever from Avis. In December my brother booked a car Reservation number: 2***-ZA-0.

Same day during inspection when he pointed some scratches and dents the lady said he shouldn’t worry as the company only concentrate on deep stretches. He took her word for it and with no issues allowed her to do her work.

The car was returned on 12 January 2020, because the branch doesn’t open on Sundays they had asked him to leave it at the nearby garage.

On 22 January their agent called all of a sudden she is claiming that there was a scratch on the car and they will withhold the deposit money and also charge an extra amount.

On Monday 27 January he called them to dispute the claim. He was asked to send an email and to this day there’s no response yet they were quick to deduct the money.

Becareful with Avis they are slowly becoming ****** a similar story to my brother happened to a couple of friends at Avis in ORTIA. They seem to be reducing the daily car rental amounts only to give customers problems when the return the card.

Your service is bad Avis worse you don’t respond to customer complaints.