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Soso N

1 reviews | Active since Oct 2016

19 Feb 2025, 19:24

Avis - horrible service

I hired a car in August 2024 at the Kokstad branch; I never received a copy of the Rental Agreement, Invoice and the refund of the holding deposit after I returned the vehicle. I followed up again in September 2024 and was promised that they would look into it and get it resolved. Till today, I never heard from them. I need the invoice, rental agreement copy, and refund of the holding deposit.

After loading a complaint on this platform, they requested further information, which I provided on 18/02/2025. Up until now, I have not received any feedback or acknowledgement of receipt.

0
Replies (7)
Avis
Avis's reply20 Feb 2025, 11:26
Official
Dear Sonwabise, 

Thank you for getting in touch with us.

Please note that we have not received any response from you since requesting for the relevant rental details. 

Please supply us with the rental reference numbers so we can be able to assist.

Best Regards, 

The Avis Team
SN
Soso N's update20 Feb 2025, 14:13
Reviewer Update
This is untrue, I responded yesterday and provided you with my Credit Card number.

Here are the exact details of my email response:

from: | Sonwabise Nosenga <***>
to: | customerservice <***>
date: | Feb 18, 2025, 3:03 PM
subject: | Re: [EXTERNAL] Re: *** [Case: emWT5U, ***]

I expect feedback before the close of business today, or else I will send all the screenshots to X (Twitter) and see how the community feels about your service levels.
Avis
Avis's reply20 Feb 2025, 15:46
Official
Dear Sonwabise, 

Thank you for your response. 

We are still unable to track your response on the Customer Service queue, however, we have managed to track your rental and have sent an email to our finance department to correct the billing error on your rental as it was closed off incorrectly at the branch. 

We will provide feedback once the billing has been corrected and the refund has been processed. 

We apologize for the inconvenience caused. 

Best Regards, 

The Avis Team


SN
Soso N's update20 Feb 2025, 17:30
Reviewer Update
Please also send me the rental invoice + copy of the rental agreement so I can check if the details are correct on them.
Avis
Avis's reply21 Feb 2025, 08:16
Official
Dear Sonwabise, 

We have emailed you the invoice and the Rental Agreement as per your request.

Best Regards, 

The Avis Team
SN
Soso N's update24 Feb 2025, 18:07
Reviewer Update
I followed up on the 21st of Feb 2025 regarding my refund; till today I still have not received your response nor my refund. The timeline has not been communicated, and please don't tell me about the normal SLA when you have explicitly failed over and over again.

I think it's time I screenshot these chats and hear if other people are experiencing this type of poor service.
__________________________________________________________________________

Re: [EXTERNAL] Re: *** [Case: emWT5U, ***]InboxSearch for all messages with label InboxRemove label Inbox from this conversationEMAIL TO AVISinfo | Fri, Feb 21, 4:28 PM (3 days ago) | |
to customerservice, meDear Team,
Kindly advise on the below RA ***.
Kind Regards,Bongiwe Zondo
Administrator: Web Help Desk AVIS Rent a Car, South Africa Registered Financial Services Provider Tel : *** E-mail : *** At AVIS People will always be More Important than Cars
From: Sonwabise Nosenga <***>
Date: Friday 21 February 2025 at 15:17:56
To: info <***>; customerservice <***>
Subject: Re: [EXTERNAL] Re: *** [Case: emWT5U, ***]
Hi,
When should I expect the funds in my account?

Please don't tell me about your standard SLA, this was supposed to be paid back in August 2024.

Kind Regards,
Sonwabise Nosenga
SN
Soso N's update25 Feb 2025, 12:43
Reviewer Update
Still no reply from you when I email to follow up, and also no reply when I follow up on this platform. I am now taking this complaint to the National Consumer Commission. Clearly you don't value your customers, and I have already posted on X.com about this appalling experience.