LV
Leander V
1 reviews | Active since Jul 2010
11 Dec 2023, 09:00
Avis holding on to the funds of my credit card for almost 2 months now. No support
We rented a vehicle from Avis and returned it 7 weeks ago and still have not received the funds that were withheld on my credit card. I also communicated with Avis support/help desk (Bauba Thobejane) 13 days ago without any success.
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Avis's replyOfficial
11 Dec 2023, 10:18Dear Leander,
Thank you for writing to us. We have investigated your matter and the following has been established:
Avis requests your bank to reserve a temporary authorisation hold against the funds of your card. Your bank will usually present this as a pending transaction that reduces the money you have available to spend. This might appear as a debit on your statement, but it is not. No funds are debited from your bank account when you collected the vehicle.
Due to the invoice amount that needed to be debited, the balance of the authorization amount was automatically released back into your available balance. A request was sent through to the bank, who confirmed that there is nothing pending.
Due to this being a personal card, No further information can be supp**** to us, such as the date of the processing of the invoice amount which was due. You may contact your bank directly in order to acquire this information.
Thank you. The Avis Team
Thank you for writing to us. We have investigated your matter and the following has been established:
Avis requests your bank to reserve a temporary authorisation hold against the funds of your card. Your bank will usually present this as a pending transaction that reduces the money you have available to spend. This might appear as a debit on your statement, but it is not. No funds are debited from your bank account when you collected the vehicle.
Due to the invoice amount that needed to be debited, the balance of the authorization amount was automatically released back into your available balance. A request was sent through to the bank, who confirmed that there is nothing pending.
Due to this being a personal card, No further information can be supp**** to us, such as the date of the processing of the invoice amount which was due. You may contact your bank directly in order to acquire this information.
Thank you. The Avis Team
Avis's reply11 Dec 2023, 10:18
Official
Dear Leander,
Thank you for writing to us. We have investigated your matter and the following has been established:
Avis requests your bank to reserve a temporary authorisation hold against the funds of your card. Your bank will usually present this as a pending transaction that reduces the money you have available to spend. This might appear as a debit on your statement, but it is not. No funds are debited from your bank account when you collected the vehicle.
Due to the invoice amount that needed to be debited, the balance of the authorization amount was automatically released back into your available balance. A request was sent through to the bank, who confirmed that there is nothing pending.
Due to this being a personal card, No further information can be supp**** to us, such as the date of the processing of the invoice amount which was due. You may contact your bank directly in order to acquire this information.
Thank you. The Avis Team
Thank you for writing to us. We have investigated your matter and the following has been established:
Avis requests your bank to reserve a temporary authorisation hold against the funds of your card. Your bank will usually present this as a pending transaction that reduces the money you have available to spend. This might appear as a debit on your statement, but it is not. No funds are debited from your bank account when you collected the vehicle.
Due to the invoice amount that needed to be debited, the balance of the authorization amount was automatically released back into your available balance. A request was sent through to the bank, who confirmed that there is nothing pending.
Due to this being a personal card, No further information can be supp**** to us, such as the date of the processing of the invoice amount which was due. You may contact your bank directly in order to acquire this information.
Thank you. The Avis Team