1 reviews | Active since May 2019
Avis Hidden Cost for Car Hire.
When I made a booking telephonically I was not advised I would be paying a fee for not having the car cleaned before returning it. This fee wasn't on the quote or the contract and in addition was not explained by the Avis consultants when I picked up the car at the Cape Town Airport. I am shocked that a reputable company as Avis will sneak in undisclosed fees such as this and not be transparent with customers at the start. I had chosen Avis car hire based on their good reputation in the market, however I am extremly disheartened.
The terms and conditions stated 'valet fee' No explanation with this. If I knew that Avis required the car cleaned I would have taken it to the car wash before returning it and it would have cost R100.00.
You have charged me R600 for a valet for retuning the car with sea sand on the floor.
Avis customer service advised that i should deal directly with the branch manager. Rushda Richards however She has not responded to my email or returned my calls.
The customer service doesn't even know their own compliant process. Consultants are really clueless as well.
Avis slogan state 'people are more important than cars'. This certainly doesn't feel that way. I will never book a car with Avis car hire again. It has been a horrible experience.
Thank you for writing to us.
Please be advised that the additional charge you were billed for was for a valet charge. The vehicle needs to be returned in the same condition it was provided. We will request the branch manager to respond to the email you sent.
Avis Team
Thank you for writing to us.
Please be advised that the additional charge you were billed for was for a valet charge. The vehicle needs to be returned in the same condition it was provided. We will request the branch manager to respond to the email you sent.
Avis Team