Avis George Extremely Poor Service

Avis downtown George as well as the airport at George has really left me extremely disappointed as they are trying to what I would like to refer to as “*****ing my money”, a clear case of theft according to me. Both Mr. Ricardo Jacobs (area manager) as well as Ms. Nandipha Williams seemed to have been tagging me along the whole time whilst trying to resolve the matter. I have always been upfront, open, honest and transparent with them. In short : I took delivery of a vehicle in early April with an inspection slip noting “scratches underneath the bumper”. Upon return I was held responsible for scratches, being told it was new scratches. The inspection slip was conveniently ignored and money for damages were deducted, leaving me with a lousy R117.00 from the R2200.00 I paid. I’m still trying to figure out which is the worst, the utter disdain shown by these two to a fellow human being or the fact that my money was taken from me. No amount of patient email correspondence and having a sitdown with them, explaining my side of the story, seemed to have had the desired effect. What seemed to be a friendly meeting with them turned out to be exactly what other complainants mentioned here on Hello Peter regarding their poor customer service is, it was just a constant delay of “we’ll get back to you”. Reading all the negative complaints here on Hello Peter about Avis, one would surely believe they would take note and improve their service, but it seems that Avis at George airport and downtown George, is no different than the rest of Avis throughout the country, bar the few that believe it does give great service. I have now turned to the small claims court to hopefully retrieve my money and will come back here to update this issue as summonses will be served on both Mr. Jacobs and Ms. Williams soon. I am willing to sacrifice my deposit if it comes to that, but in my heart of hearts, I’ll never be able to deceive a fellow human being of his hard earned money.