hh
hanre.erasmus hanre.erasmus
1 reviews | Active since May 2016
08 Aug 2022, 11:19
AVIS George deliberately picking up and dropping call each time without even listening to the caller! SHAME
George branch picked up my call and dropped it immediately on 3 occasions. Can't get hold of them and the customer care line can't help me either. Poor service from this "international" entity
Helpful (0)
Replies (2)0
Replies (2)
Avis's replyOfficial
10 Aug 2022, 12:33Good day Hanre Erasmus,
This experience with us has not been of the Avis standard and was totally unacceptable. We strive daily to make the exceptional, an everyday experience. It appears that in your case we have failed to meet our own stringent requirements.
We take full responsibility for the situation and understand this situation did not meet your expectations.
We would like to extend our sincerest apologies for the unpleasant experience. Please advise how can we assist you, and provide your rental or reservation number. We would like to thank you for bringing this to our attention. It will help us improve our operations and services.
Avis Team
Avis's reply10 Aug 2022, 12:33
Official
Good day Hanre Erasmus,
This experience with us has not been of the Avis standard and was totally unacceptable. We strive daily to make the exceptional, an everyday experience. It appears that in your case we have failed to meet our own stringent requirements.
We take full responsibility for the situation and understand this situation did not meet your expectations.
We would like to extend our sincerest apologies for the unpleasant experience. Please advise how can we assist you, and provide your rental or reservation number. We would like to thank you for bringing this to our attention. It will help us improve our operations and services.
Avis Team
hh
hanre.erasmus hanre.erasmus's updateReviewer Update
11 Aug 2022, 09:25Unfortunately, I went with Europcar who assisted immediately, I won't be using Avis again
hh
hanre.erasmus hanre.erasmus's update11 Aug 2022, 09:25
Reviewer Update
Unfortunately, I went with Europcar who assisted immediately, I won't be using Avis again