AVIS GEORGE AIRPORT WE RECEIVED THE RENTAL VEHICLE 2ND OCTOBER 2025 AND RETURNED THE RENTAL 12TH OCTOBER 2025, ON THE INVOICE THEY ADDED EXTRA

I AM REALLY ****ED OF AT YOU GUYS.

MY RENTAL AGREEMENT NUMBER: E***

I HAVE BEEN USING AVIS EVERY YEAR WE GO TO MOSSELBAY, I DID THE BOOKING 18TH JULY 2025 for 2ND of OCTOBER TILL THE 10TH OCTOBER 2025.

WELL WHEN WE GOT THERE AT GEORGE AIRPORT THERE WAS NOT A VEHICLE READY FOR AS THEN THE LADY FROM AVIS QUICKLY HAD TO MAKE A PLAN FOR A VEHICLE AND SHE TOLD ME SHE IS GIVING AS AN UPGRADE FOR THE INCONVENIENCE WHICH I MADE ME LESS MAD AT THAT MOMENT SHE CLEARLY ASKED ME IF I TAKE EXTRA COVER OR WINDSCREEN COVER AND I TOLD HER I NEVER TAKE IT WHICH SHE WAS CLEARLY LYING TO ME AFTER WHICH SHE IN ANY WAY ADDED ALL THAT ON THE AGREEMENT MY WIFE WAS NEXT TO ME AND HEARD THAT TOLD HER I DONT TAKE IT. I GUESS SHE ADDED THAT TO MAKE UP FOR THE UPGRADE SHE SO CONVENIENTLY ORGANISED FOR ME JUST TO ADD THINGS TO TRY AND MAKE ME PAY FOR IT AFTER AVIS CLEARLY MADE A MISTAKE TO NOT HAVE A CAR READY WHEN WE GOT THERE ON THE TIME I BOOKED A VEHICLE, SO IF THIS IS NOT SORTED OUT VERY QUICKLY I WILL DEFINITELY NOT USE YOU GUYS AGAIN.

IT IS VERY SLY FROM YOU GUYS TO MAKE A MISTAKE AND THEN GO AND ADD THINGS TO MY AGREEMENT TO MAKE ME PAY FOR YOUR MISTAKES.

SO I AM ONE HELL OF A ****ED OF CLIENT OF AVIS AT THIS MOMENT I NEVER EVEN USED ANOTHER RENTAL COMPANY BECAUSE I HAVE TRUSTED YOU GUYS AND NOW I GET THIS TREATMENT IT IS DISGUSTING!!!!!!!!!!!!!!!

10 Days Collision Damage Waiver 64.35 643.50 643.50 T 10 Days Theft Loss Waiver 64.35 643.50 643.50 T 10 Days Windscreen, Tyre and Third Party Damage Waiver 78.26 782.60 782.60

This was added to my rental agreement the day I took the rental Vehicle after clearly telling the lady I don't take any extra cover for rental Vehicles