Avis George Airport *****ing People's money

On 3 October 2018 I rented a car from Avis George Airport until 7 October 2018. I prepaid my booking in advance and experienced no problems when I picked up my vehicle. About a day after I returned the vehicle I received an invoice for the rental, which I already paid for. A couple of days later this amount was deducted from my credit card account and therefore paid for my booking twice. I queried this and they confirmed that it was a mistake and the money will be refunded. Up until now I have received no refund and I have spoken to 7 people, including tge branch manager, of which continuously tell me they will call me back to provide feedback on progress, sorry for the mistake and it will be sorted. They just simply never call me back even the branch manager follows the same ethics and I am seriously starting to doubt if I will ever get my money back. Strange enough I have read a review on this Avis branch and it was exactly the same complaint. Literally I feel that these people are *****ing money from everyone by invoicing you after you returned the vehicle even though you already paid for everything and they confirmed that there is no outstanding money. It is easy for them to get this money from you as they simply deduct it from your deposit.

I WOULD DEFINATELY NOT RECOMMEND AVIS CAR RENTALS TO ANYONE.