Avis *****ilent actions

I booked a car online to be received at Cape Town International on 21 Nov 2018. Getting to the airport i realised that i took the wrong business credit card at home. The card i had, had my wifes name on it. Avis unfotunately could not give me the car as the name on the drivers license and card must correspond. I left without receiving a car. On 22 Nov 2018 an amount due to one days rental is deducted from my account. I tried getting hold of Avis but to no avail. I contacted the bank, completed the necessary documentation to write back the funds. On 29 Nov 2018 Avis put through another deduction and this has me furious. I cant get hold of them telephonically and they dont respond to emails. This is the worst service ive had and ontop of it deducting funds out of an account but refused to give a car. I see it as blatant *****