1 reviews | Active since Aug 2024
Avis Failed to Refund My Deposit
I rented a car from Avis on the 24th of May, 2024, and paid a deposit of R4413.22. After returning the car, I expected my deposit to be refunded within the usual timeframe. However, by the 8th of July, I had still not received my refund.
I called Avis on the 8th of July and spoke to Abraham Lubisi, who confirmed that he could see my deposit. He assured me that he had sent an email to the merchant bank to release the deposit and that the funds would reflect in my account within 3 days. It is now a month later, and I still have not received my deposit. To make matters worse, they are now saying there was no R4413,22 reflecting on their side on the 8th of July.
I contacted my bank (Standard Bank), and they confirmed that no amount of R4413.22 has been released into my bank account by Avis on/after the 8th of July. Standard Bank only has record of Avis's merchant bank (Nedbank) calling on the 15th of July to confirm if the funds were banked. There is no evidence or documented proof that Avis initiated the refund. When I followed up with Avis, they could not provide any proof that the funds were released and expect me to rely on their word. How can R4413.22 just vanish into thin air?
This is completely unacceptable. Avis is acting *********ly by withholding my money without any explanation or proof of action. I strongly advise against using Avis—be warned, you may never see your refund again.
Avis has ****** and ****med me of R4413,22.
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
I have sent a lengthy email with all details, I can only hope this time it lands on someone useful and competent.
I will no longer be pursuing this matter with anyone at Avis, but will use other channels. Whilst you may have cheated me of R4413,22. You have lost a customer for good.
I have sent a lengthy email with all details, I can only hope this time it lands on someone useful and competent.
I will no longer be pursuing this matter with anyone at Avis, but will use other channels. Whilst you may have cheated me of R4413,22. You have lost a customer for good.
I have sent a lengthy email with all details, I can only hope this time it lands on someone useful and competent.
I will no longer be pursuing this matter with anyone at Avis, but will use other channels. Whilst you may have cheated me of R4413,22. You have lost a customer for good.
I have sent a lengthy email with all details, I can only hope this time it lands on someone useful and competent.
I will no longer be pursuing this matter with anyone at Avis, but will use other channels. Whilst you may have cheated me of R4413,22. You have lost a customer for good.
Apologies for the oversight.
Your response is duly noted and we have responded to your email.
Do not hesitate to contact us further.
Kind Regards,
The Avis Team
Apologies for the oversight.
Your response is duly noted and we have responded to your email.
Do not hesitate to contact us further.
Kind Regards,
The Avis Team
Avis has still have not resolved this query unfortunately and neither have you actioned the requests in the email. I am still being supp**** with scripted responses without any proper investigation supported with evidence. An escalation on this issue beyond customer care is due as explicitly noted in my email.
Avis has still have not resolved this query unfortunately and neither have you actioned the requests in the email. I am still being supp**** with scripted responses without any proper investigation supported with evidence. An escalation on this issue beyond customer care is due as explicitly noted in my email.