1 reviews | Active since Jul 2024
Avis Extra Charges - no feedback
Good Day, I have rented a vehicle from the Durban Airport 2 weeks ago. I then receive a notification that an amount of R281 has been deducted.
I tried calling the branch, head office and other departments and could not get a hold of them. I finally manage to find an e-mail address and ask them to confirm what are these charges, as I filled up before dropping off the vehicle. I also could not wash the vehicle as I collected it whilst it rained and dropped off in the rain. I had only done 121km over 2 days.
I get an e-mail with an invoice but no explanation or breakdown. I then ask them for feedback. I have given them more that 60 hours to respond (of which they say they will respond in 48 hours)
Thank you for getting in touch with us.
Please note the additional amount was for the Toll charges. An email has been sent to you to with the reffering documents.
Should you need anything further, please do let us know.
Thank you.
The Avis Team
Best regards,
Thank you for getting in touch with us.
Please note the additional amount was for the Toll charges. An email has been sent to you to with the reffering documents.
Should you need anything further, please do let us know.
Thank you.
The Avis Team
Best regards,
On the 28th Dec, we drove from Verulam to Pinetown and that was only after 14H00 hours. The times shown on the toll fees do not match our times. We also did not go to those areas. On Sunay 29th Dec we drove from Verulam to the Airport. I did approx 120km in total and filled up R200
Firstly, if it says I did all those gantries, you can already know that the distance will be much higher - given the fact that from the airport to Mooi River alone is over 150km
Please double check if the vehicle registration is correct as this whole thing does not make sense.
Please have a consultant call me to discuss.
On the 28th Dec, we drove from Verulam to Pinetown and that was only after 14H00 hours. The times shown on the toll fees do not match our times. We also did not go to those areas. On Sunay 29th Dec we drove from Verulam to the Airport. I did approx 120km in total and filled up R200
Firstly, if it says I did all those gantries, you can already know that the distance will be much higher - given the fact that from the airport to Mooi River alone is over 150km
Please double check if the vehicle registration is correct as this whole thing does not make sense.
Please have a consultant call me to discuss.