Avis East London

<p>I would like to report ****ery and dishonesty i received from Avis East London. I rented a car (Ford Eco Sport) at the east London branch in December 2016. The car overheated and none of the warning lights came on to inform me that the coolant level was low and as a result the car stopped working; it shut itself off. I reported the matter to Avis and they brought me another vehicle and took the one I was using. Few months later (Feb 2017), I got a notification from the bank that an amount of +-R16000 had been taken from my account. When I queried this from Avis they told me that it was for the mechanical damage to the car I rented and I informed them that the car did not give me any warning to add coolant. They investigated the matter and responded with "what was supposed to happen" which did not happen in this case (warning lights coming on). I advised them with the latest technology, they should be able to download the information from the on board computer instead I am told that "we hope this puts the matter to bed". My company has spent thousands of rands over the years in rentals from Avis and this is not in any way how you treat your customers. I find myself paying from a damaged car that i did not damage.</p> <p> </p>