1 reviews | Active since Jun 2016
Avis dont do better !!
<p>I often travel for work and business and always use AVIS.</p> <p>On Sunday night I dropped mt rental car and whilst i was boarding i realised I left my sunglasses in the car. I immediately called AVIS as i really early and there was still time for someone to bring them to me before my flight. It took over 30minutes for them to even answer the phone!!</p> <p>Then the consultant said he would check and get back to me which did not happen until I boarded and left.</p> <p>By the time I got to Cape town the terminations department were the lost and found is kept - was closed and *** who was helping said he would call them in the morning since they had not started cleaning the cars before they closed.</p> <p>In the morning he didn’t call me and I called again at 6am as soon as they opened but he had left work – a guy called Siya said they were still cleaning the cars and he would let me know. This didn’t happen.</p> <p>I followed up again around 11 am and he said they were still busy and would call me. He didn’t call me.</p> <p>In evening I was trying to call them repeatedly and couldn’t get through to the department.</p> <p>This morning I have been trying again and eventually another consultant said he would go and speak to the supervisor and get back to me.</p> <p>Still nothing.</p> <p>My registration number was FB 57 XC GP it was silver ford.</p> <p>These are designer Dolce and Gabanna sunglasses and they cost over R3700 , and this is a really big deal to me. the time and money i have spent o nthe phone to AVIS trying to sort this out is disgusting for a customer service orientated business such theirs.</p> <p>Next thing they wil be telling me they didint find them in the car even though i was wearing them driving to the airport.</p> <p>Do not ever use AVIs car hire if you value your possessions - EVER!</p> <p> </p> <p> </p>