AVIS Does Not Respect Responses To Its Customer Satisfaction / Net Promoter Score Surveys

Good morning,

I have not received this refund yet. Please help?

Regards,

Ivan Matli ***

From: *** <***> Sent: Wednesday, 01 July 2020 21:50 To: *** <***> Subject: Re: Deposit Refund [Case: epaXhT, ***]

Good day Ivan

Thank you for the below email.

Reference number : E***

Please be advised that we have forwarded the below bank details to finance department to process a refund of R2000.00.

The credit will reflect in your account within 5 working days.

Kind regards, Gift Chiloane Customer Care Agent AVIS Budget Rent A Car, South Africa Registered Financial Services Provider ________________________________________ From: *** <***> Date: Wednesday, 1 July 2020, 14:34:05 To: customerservice <***> Subject: Re: Deposit Refund [Case: epaXhT, ***] Good afternoon, Banking details are as follows: First National Bank Branch - Lichtenburg Branch code - 240139 Account Number - *** Account Name - Sebakeng Ivan Matli ________________________________________ From: "customerservice" <***> To: "***" <***> Sent: Wednesday, July 1, 2020 1:43:40 PM Subject: RE: Deposit Refund [Case: epaXhT, ***] Good day Ivan Matli,

Thank you for your email.

Rental agreement number: E***

Kindly note that your refund was processed on the 17th June 2020, it was however rejected by your bank- most likely due to incorrect banking details provided.

Please confirm your correct banking details in order for your deposit to be refunded.

Should you require any further assistance, please do contact us.

Kind regards, Danielle Derbyshire-Holland Quality Assurer and Trainer National Call Centre AVIS Budget Rent A Car, South Africa Registered Financial Services Provider At AVIS Budget People will always be more important than cars ________________________________________ From: *** <***> Date: Wednesday, 1 July 2020, 11:22:06 To: <***> Subject: Deposit Refund [Case: epaXhT, ***] This message originated from outside your organization ________________________________________ Good morning, I have not receive my deposit back. Reservation number - ***4ZA6. Regards, Ivan Matli ***