Avis does not honour Preferred Membership

Drivers licence ****** during a mugging. Have tried to contact Avis repeatedly since 14 September to ask for assistance and advice re hiring a car with a new credit card number, and no licence. Call Centre attitude - no licence, no car. Repeated e-mails to chargecards@avis - no response. Eventually managed to contact Pam Reddy at King Shaka, who finally agreed I could hire a car on Sunday 27 September, on condition I provided alternative proof of ID and police affidavit. On arrival at King Shaka on Sunday, all staff were unaware of the arrangement - no licence, no car. Eventually Amanda helped me. Avis has taken copies of my drivers licence numerous times at many airports. I have a preferred membership - and my company has used Avis for 18 years - surely Avis has all these details on my guest profile/history?<br> No point in having a membership card, and my company will definitely use a different provider in future.