1 reviews | Active since Mar 2022
AVIS does not bother to even contact the client with the solution!!!
DO NOT USE AVIS CAR RENTAL - I am reposting this one as I have not received refund nor even email regarding the solution. I booked and fully paid for car rental with pick up at the Belgrade Airport. My flight form Jhb to Belgrade was cancelled just before a boarding and I was on the flight next day. I have not cancelled my booking as I needed the car on my arrival just to find out that Avis does not have a car for me. I paid a full amount in advance and there was no car for me. On my return I submitted refund application and after waiting for almost a month without any reply (they promised 7-10 days) I was informed that I cannot get any refund. I did not get the car that I paid for, and had to take another car and pay for it. It was due to flight cancellation that I arrived later then planned but still they did not keep car for me and they refuse to refund the amount I paid. NEVER AGAIN WILL USE THE AVIS!!!!
Thank you for reaching out to us.
We completely understand how frustrating and disappointing it can be to deal with unexpected travel disruptions. After carefully reviewing your query and refund request, we regret to inform you that we are unable to process a refund for the paid amount. Unfortunately, the rental did not include a flight number, nor did we receive any communication advising that the flight had been canceled.
As outlined in our terms and conditions, if a customer does not show up on the day of the rental without prior notice, the booking is considered a "No Show" and the prepayment amount will be forfeited in full. We are unfortunately not liable for any cancelled flights and the refund can be requested from the Airline.
Avis Team.
Thank you for reaching out to us.
We completely understand how frustrating and disappointing it can be to deal with unexpected travel disruptions. After carefully reviewing your query and refund request, we regret to inform you that we are unable to process a refund for the paid amount. Unfortunately, the rental did not include a flight number, nor did we receive any communication advising that the flight had been canceled.
As outlined in our terms and conditions, if a customer does not show up on the day of the rental without prior notice, the booking is considered a "No Show" and the prepayment amount will be forfeited in full. We are unfortunately not liable for any cancelled flights and the refund can be requested from the Airline.
Avis Team.