Avis - Dishonest and *********

During the December 2022 holidays I rented a vehicle with AVIS at CPT Airport. Upon collection of the vehicle, the AVIS release employee and myself noted multiple scratches and dents on the vehicle which photos were taken for recording. Upon request the employee advised that the photos and detailed report would be on the Avis app. When vehicle was returned, Avis charged me for the preexisting damages claiming they were new. They refuted the evidence presented on their app and my notes of the preexisting damage and charged an additional R4000 on my account. I urge all customers to please try and avoid Avis as much as possible. They have proven to be a dishonest and ********* company that passes on damages costs to new customers. They play on customer travel fatigue which is exacerbated by their long queues. By the time you actually get a vehicle, you are too tired and merely note the preexisting damages as you have no energy to reject the vehicle and wait for a new vehicle to be assigned. There is no such thing as 'fair wear and tear" so please do not get stuck in that trap. I have asked Avis to provide the initial damage report and to date they have failed to provide same which further proves to me the sinister nature at which they conduct business. Never again...