AVIS DISCRIMINATING AGAINST PEOPLE LIVING WITH DISABILITIES

AVIS!!!! DO BETTER!!!!!! Your website states the following:

Avis South Africa now offers hand controls to make driving accessible to all on its Group E or Group H vehicles.

To add hand controls to your rental please book a Group E or Group H vehicle and then call our National Call Centre on ***/ +***1 and request for them to be added.

I called on Friday and told them the type of car I wanted, and I needed a hand control. I also mentioned that I wanted to book with E bucks. I was told once I booked the Mercedez under Group H I should call the national line and request for handcontrols. Bookings were done and today I contacted and I was told SORRY, PEOPLE THAT NEED HAND CONTROLS CAN ONLY DRIVE UNDER GROUP E SO WE WILL GIVE YOU A TOYOTA................................... I told them your website states GROUP H and they came back saying the website is a mistake. REALLY? A mistake that is on the website for over 5 years now? So who takes accountabillity for this? why discriminate against people living with disability? Why does AVIS feel that people on wheelchairs are more likely to have accidents than people not on wheelchairs? Where's the stats avis ??? I want to see it.

this needs to be honored - I refuse a part refund and going with GROUP E - If that's a case I need a full refund within 24 hours so I can go to another car hire that does NOT DISCRIMINATE AGAINST DISABILITIES..... my travel is booked for 4 November which means I need my money in time to make a booking.

I am also going ahead with a lawsuit and my lawyers will be in touch with AVIS head office.