AVIS / DISCOVERY INSURE BAD SERVICE DELIVERY

I logged an insurance claim with Discovery which was approved.

Anthony Makgosa from Discovery was appointed as the claim consultant. According to my policy I have a rental vehicle He advised that a rental car has been booked and that Avis will contact me.

I was not contacted by Avis to arrange a rental vehicle. I emailed Anthony Makgosa twice advising that a rental vehicle has not been arranged and I left two messages.

Anthony Makgosa did not reply to my emails or returned my calls. I have booked in my vehicle for repairs and do not have rental vehicle as contractually agreed with Discovery.

Avis did not contact me to arrange a rental vehicle. Kindly note that I contacted Discovery numerous times and even contacted Avis telephonically yesterday, 29 October 2018, upon which I was advised I must contact Discovery.

My vehicle has been sent in for repairs today and I had to make arrangements for alternative transport this morning.

Discovery advised that they will request Avis to deliver the rental vehicle to my office. Avis only contacted me after 10am this morning and advised that I can collect a vehicle today, Avis reservation number linked to your Insurance Claim ( ********** ) is: ********** 9ZA5. Avis advised that they can only deliver the vehicle late afternoon or tomorrow morning which is unacceptable. They acknowledged that they received instructions from Discovery to contact me and make the necessary arrangements last week as well as yesterday but I was never contacted and now refuses to accommodate my request to deliver the vehicle this morning or early afternoon to my office especially considering that they were negligent not contact me and making the necessary arrangements.

Clearly Discovery Insure and Avis does not care about their clients especially considering that they have been negligent to make the necessary arrangements.