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Penelope M
1 reviews | Active since Oct 2020
20 Feb 2025, 10:01
Avis deposit non-payment
Avis was really great to me until they were supposed to give me my deposit back. This is so frustrating! When it's time to pay them it's super fast but they are dragging their feet when it comes to sending it back.
They keep saying it's been processed and should be in my account soon but nothing, what a shame Avis! And I have no recourse my end, it's ridiculous.
My experience getting my car repaired has been a nightmare, from Santam to Auto Magic Strijdom Park and now Avis.
Helpful (0)
Replies (6)0
Replies (6)
Avis's replyOfficial
20 Feb 2025, 11:28Dear Penelope,
Thank you for contacting us.
Please supply us with your Rental Agreement number or reservation number so we can be able to assist.
Best Regards,
The Avis Team
Thank you for contacting us.
Please supply us with your Rental Agreement number or reservation number so we can be able to assist.
Best Regards,
The Avis Team
Best regards,
Avis's reply20 Feb 2025, 11:28
Official
Dear Penelope,
Thank you for contacting us.
Please supply us with your Rental Agreement number or reservation number so we can be able to assist.
Best Regards,
The Avis Team
Thank you for contacting us.
Please supply us with your Rental Agreement number or reservation number so we can be able to assist.
Best Regards,
The Avis Team
Best regards,
PM
Penelope M's updateReviewer Update
20 Feb 2025, 14:12Good day
It is: ***9ZA5
It is: ***9ZA5
PM
Penelope M's update20 Feb 2025, 14:12
Reviewer Update
Good day
It is: ***9ZA5
It is: ***9ZA5
PM
Penelope M's updateReviewer Update
21 Feb 2025, 08:19 Good day
It is: ***9ZA5
It is: ***9ZA5
PM
Penelope M's update21 Feb 2025, 08:19
Reviewer Update
Good day
It is: ***9ZA5
It is: ***9ZA5
PM
Penelope M's updateReviewer Update
21 Feb 2025, 08:44Avis accepted my deposit for a rental but are now denying that they have the money and saying that the bank should know where it is. This is impossible, I've never had any issues with my bank or getting access to my funds.
So Avis, where is the money, why can't I get a straight answer?
So Avis, where is the money, why can't I get a straight answer?
PM
Penelope M's update21 Feb 2025, 08:44
Reviewer Update
Avis accepted my deposit for a rental but are now denying that they have the money and saying that the bank should know where it is. This is impossible, I've never had any issues with my bank or getting access to my funds.
So Avis, where is the money, why can't I get a straight answer?
So Avis, where is the money, why can't I get a straight answer?
Avis's replyOfficial
21 Feb 2025, 09:09Dear Penelope,
Thank you for your response.
Ref no: E***
Kindly be advised that we have received the slip from the branch confirming the sale/debit of R2500.00.
We have sent a request to our finance department to allocate the funds so we can proces the refund back into your account.
Once processed, the funds should reflect back within the next 7-10 business days.
We apologize for the misinformation provided and any inconvenience caused.
Best Regards.
The Avis Team
Thank you for your response.
Ref no: E***
Kindly be advised that we have received the slip from the branch confirming the sale/debit of R2500.00.
We have sent a request to our finance department to allocate the funds so we can proces the refund back into your account.
Once processed, the funds should reflect back within the next 7-10 business days.
We apologize for the misinformation provided and any inconvenience caused.
Best Regards.
The Avis Team
Best regards,
Avis's reply21 Feb 2025, 09:09
Official
Dear Penelope,
Thank you for your response.
Ref no: E***
Kindly be advised that we have received the slip from the branch confirming the sale/debit of R2500.00.
We have sent a request to our finance department to allocate the funds so we can proces the refund back into your account.
Once processed, the funds should reflect back within the next 7-10 business days.
We apologize for the misinformation provided and any inconvenience caused.
Best Regards.
The Avis Team
Thank you for your response.
Ref no: E***
Kindly be advised that we have received the slip from the branch confirming the sale/debit of R2500.00.
We have sent a request to our finance department to allocate the funds so we can proces the refund back into your account.
Once processed, the funds should reflect back within the next 7-10 business days.
We apologize for the misinformation provided and any inconvenience caused.
Best Regards.
The Avis Team
Best regards,
PM
Penelope M's updateReviewer Update
21 Feb 2025, 15:49It should take this long, I've been waiting already and since the issue is with Avis then you should expedite my refund. You mean to tell me that I'll have to wait 14 to 20 days for an amount I made instantly available???? This is not okay! I don't even trust that you will do what you say, please share correspondence showing that your finance team is working on this. Be transparent.
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Penelope M's update21 Feb 2025, 15:49
Reviewer Update
It should take this long, I've been waiting already and since the issue is with Avis then you should expedite my refund. You mean to tell me that I'll have to wait 14 to 20 days for an amount I made instantly available???? This is not okay! I don't even trust that you will do what you say, please share correspondence showing that your finance team is working on this. Be transparent.