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Sinethemba N

1 reviews | Active since Jun 2024

04 Jun 2024, 12:37

Avis demanding payment for fee already paid

Avis want to charge me twice for a fee I have already paid back in 2023. They claim I did not pay them, even after I showed them my bank statements. I even queried with my back, and they confirmed that the payment is with them. Please resolve this issue before it affects my credit profile!!! it has been a year since I raised this query but it still not resolved

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Replies (4)
Avis
Avis's reply04 Jun 2024, 15:00
Official
Dear Sinethemba,

Thank you for being in contact with us. 

We have lodged an enquiry with our Direct Billing department regarding your account.

We will come back to you once conclusive feedback is received. 

Thanks,

The Avis Team
Avis
Avis's reply04 Jun 2024, 15:32
Official
Dear Sinethemba, 

We have received feedback from our Direct Billing department and they have advised that an attempt to collect the rental amount failed as you had insufficient funds in your account at the time, resulting in a chargeback. The rental amount therefore still remains outstanding. 

Should you require any further information, please get into contact with Lawrence, your account handler. 

Thanks, 

The Avis Team
Avis
Avis's reply05 Jun 2024, 08:54
Official
Good day Sinethemba,

We have escalated the matter to the manager and will provide with feedback.

Thanks.

Avis team,
Avis
Avis's reply10 Jun 2024, 11:55
Official
Hi Sinethemba,

Our Debtor's department has advised that they sent you the letter we received from your bank advising that Avis did not receive funds from your account, you would need to contact your card dispute with the letter, and they will be able to assist.

Avis Team.