Avis Delaying Refund for Cancelled Booking Despite Multiple Follow-Ups

On 28 October, I made a booking with Avis, which I cancelled a few hours later. I was informed that since the cancellation was made on the same day, the refund would reflect in my account within 48 hours.

It has now been over a week, and I am still waiting for my refund. Since last Thursday, I have been in constant contact with Avis staff, who have repeatedly blamed my bank — even though the issue clearly lies with Avis, as confirmed by one of their own consultants who admitted the cancellation is still pending on their side.

The level of service has been unacceptable — marked by dishonesty, poor communication, and unnecessary delays.