PL
Paballo L
1 reviews | Active since Sept 2022
17 Nov 2022, 14:33
Avis' delay in processing my refund
Absolutely appalled by Avis' poor customer service and their overall nonchalance regarding their delay in processing my refund. I collected the rental vehicle on 02/11/2022 at their Mondeor branch and completed all relevant forms, including my banking details. Their vehicle was returned to them on the 9th.
On 15/11/2022, I get a call from them asking that I confirm my banking details as there are issues with processing my refund. I found this quite odd but gave them my details nonetheless. The consultant advised that even though refunds take 2-3 business days to reflect, he'd expedite this matter as there was already a delay on their side.
I decided to reach out to the Avis social media team this morning to find out whether the refund had been processed and on which date/day I should expect the funds in my account, only to be advised that the refund was only processed TODAY (I'm assuming this only took place after my query on Twitter)???
This is completely unacceptable, and the sheer indifference from Avis staff is disgusting. I refuse to wait additional days due to a mess-up on your side, with absolutely nobody from your camp taking any accountability. When am I getting my money back?
Reservation #: ***5ZA3
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Replies (2)
Avis's replyOfficial
18 Nov 2022, 08:46Hi Paballo,
Thank you for sharing your feedback with us.
Depending on the period it took to close the rental, the processing time for cash refunds is within 3-6 business days. According to the rental return date, the refund was processed within our turnaround time.
We apologise for any inconvenience caused.
Avis Team
Thank you for sharing your feedback with us.
Depending on the period it took to close the rental, the processing time for cash refunds is within 3-6 business days. According to the rental return date, the refund was processed within our turnaround time.
We apologise for any inconvenience caused.
Avis Team
Best regards,
Avis's reply18 Nov 2022, 08:46
Official
Hi Paballo,
Thank you for sharing your feedback with us.
Depending on the period it took to close the rental, the processing time for cash refunds is within 3-6 business days. According to the rental return date, the refund was processed within our turnaround time.
We apologise for any inconvenience caused.
Avis Team
Thank you for sharing your feedback with us.
Depending on the period it took to close the rental, the processing time for cash refunds is within 3-6 business days. According to the rental return date, the refund was processed within our turnaround time.
We apologise for any inconvenience caused.
Avis Team
Best regards,
PL
Paballo L's updateReviewer Update
25 Nov 2022, 11:43Two weeks later, and I'm still waiting for my refund!!! Every time I call, I'm told that the refund has been processed and should expect it within 3 business days. For two weeks? Avis and its staff are insufferable. I want my money back and I want the exact DATE when I'll receive it
PL
Paballo L's update25 Nov 2022, 11:43
Reviewer Update
Two weeks later, and I'm still waiting for my refund!!! Every time I call, I'm told that the refund has been processed and should expect it within 3 business days. For two weeks? Avis and its staff are insufferable. I want my money back and I want the exact DATE when I'll receive it