Hellopeter
Share Your Experience
SA
Susan A

1 reviews | Active since Jan 2010

30 Jan 2024, 11:45

Avis deducted R33 000 and R25 000 from our account after not even renting a car to us!

Avis King Shaka Airport KwaZulu Natal.

We booked a car about 2 weeks ago. Avis at King Shaka Airport notified us on email that they do not have this particular car available. We cancelled the car about 2 weeks ago. About 12 days later they deducted R33000 as well as R25000 from our account. We immediately questioned this by phone as well as by emails. They said they will reverse the deduction within 4 days. This is day 5 and no money was reversed. We still do not have all this money cleared in our account. We phone again today and spoke with Keith at Avis at King Shaka Airport. He said he will send a query and then “we will see again tomorrow”. This is completely unacceptable for a company to deduct such huge amounts after this car was cancelled way in advance due to them not being able to offer this specific car.

We phone our bank to see how we can stop further deductions and they said we have to declare a dispute. We are now seeking legal support from our bank to stop Avis from *****ing our money. Be very careful when dealing with Avis!!!! Never again for us as well as all our family who travel often and made use of them! .

0
Replies (5)
SA
Susan A's update30 Jan 2024, 11:48
Reviewer Update
On 10 Jan 2024 the original ref nr was : 827739
Avis
Avis's reply30 Jan 2024, 12:29
Official
Dear Susan,

We sincerely apologise for the inconvenience and frustration you've encountered regarding the deductions from your account .We understand the urgency of this matter, and we are here to assist you in resolving it promptly.

We have located your email and will escalate the issue to our dedicated team for a thorough review and ensure the swift reversal of the deducted amounts.

Your concerns are our top priority, and we are committed to resolving this matter as quickly as possible. 

Kind regards, 
The Avis Team
SA
Susan A's update31 Jan 2024, 15:08
Reviewer Update
This issue is still not resolved. Money is missing. I have been writing emails for about 4 hours including to the holding company. Although Avis cancelled this car rental on the 12 th of Jan 2024 they refuse to explain why they deducted the money on the 24 th of Jan 2024 anyhow. We never rented a car from Avis because they did not have the car available that we wanted and Avis themselves cancelled the booking on the 12 th of Jan 2024. We have screebshots to prove everything!
SA
Susan A's update02 Feb 2024, 11:42
Reviewer Update
On Friday, 2 Feb 2024 this matter was still not resolved. Money is missing.
SA
Susan A's update02 Feb 2024, 11:44
Reviewer Update
We recieved an email telling us Avis can not resolve this issue and that we must try and resolve it ourselves. We have to contact Nedbank via our bank to try and get the money back. According to Avis they can not do this.