AVIS DAMAGES CAR AND BLAMES ME FOR DAMAGE.

Good day

Please may you assist with my invoice and release of my funds for rental ********** 25 in subject line I was sent an sms that I will receive the invoice in 48-72 hours and I still have not received anything furthermore I received saying that the vehicle I rented was damaged but I did not damage it, when I I left the vehicle at the return bays in Avis OR Tambo Airport I was assisted by two gentlemen who walked around the vehicle checked the vehicle and asked if I had filled it up which I did there was no damage on the vehicle I asked if all is well they said yes, after almost 24 hours I get an SMS stating that there was damage on the vehicle and that I am liable, I called (011) ********** in on Friday spoke to a gentleman called Siya who promised to call me back after I queried about the damages sms and he said he would call me back which he didn't I got an SMS again yesterday stating (Dear Renter, Rental E ********** 95,has been billed R2010.87(Damages only subject to change)excl Vat. To query call ********** 209 (o/h) with ref 19/894874.Avis Budget.) I am very disappointed to have always chose Avis over any rental company but I get treated so unfairly and I'm blamed for damages that I did not have any part with on the car, I am being given the run around and no one gets back to me I spoke to a gentleman this morning at the Isando branch who transferred me to OR Tambo whereby I spoke to a gentleman I didn't get his name ( could be Riian or Tiaan) he said he is aware of the query and will investigate and said he would call me today I still awaiting the call bare in mind I called in at 08:38 and till present I still awaiting the call to hear about this damage that was not there when I dropped off the vehicle but miraculously appeared 24 hours later after the vehicle was brought back in the condition I received it with no damage. Please advise and bare in mind I returned the car on Thursday at about 17:19 at OR Tambo Avis and this text and being on the Avis preferred base seemingly means nothing no sense of urgency when it comes to queries but quick to take money out of the accounts and not keeping your guys word "(Thank you for renting with Avis. An SMS will be sent in 48-72hrs to download your invoice RA# ********** 25.)" was just a misleading statement.

I need a resolution for this false accusation I'm really not happy and I will certainly ensure I won't use this service anymore if this is how you treat your clients. TILL TODAY A WEEK LATER I HAVE HAD NO RESPONSE FROM AVIS.