Avis claiming vehicle damage after Rep and customer assessment passed and deducts funds from customer without consent

<p>I returned the rented vehicle on 8 Nov. I was met by the Avis rep who checked the vehicle while we were unpacking the car. He signed the necessary documents which he handed to me as I had to go back to the rental office to have the rental "hold" lifted on my cheque account, which was duely done. I flew back to JHB and on return I received a SMS that damage was detected to the rear right door of the vehicle with a contact number and person named Peter and ref: ********** 15. They also then withdrew R916.57 without my consent and without ANY proof of this damage. I have been trying to phone this nyumber (no answer), the Avis customer care number and I have e-mailed customer care as well, no response as the Cape Town branch. No answer. This is totally unacceptable and will request my bank to dispute the funds.</p>